Financial Solutions Specialist

Advia Credit Union; Richland Township (MI); On-site; USD 58,683,000 - 70,404,000; Full time

Benefits offered by this job

Free Telemedicine

Employee Assistance Program (EAP)

Wellness initiatives

PTO, holidays & parental leave

Job summary

Advia Credit Union is seeking a Financial Solutions Specialist to proactively identify financial solutions for members, in person or by phone, while cross-selling services to save money, add convenience, and provide peace of mind. You will help members with loan decisions, accounts, and electronic services enrollment, building a robust book of business and delivering exceptional service.

The role emphasizes collaboration with a values-driven team in Richland Township, MI, offering a bilingual

Qualifications

• Strong interpersonal and communication skills.
• Experience delivering excellent customer service in a financial setting.
• Ability to cross-sell Credit Union products and services.
• Comfort with using CRM and following call/list leads.

Responsibilities

• Interview members in person and by phone to assess needs and propose services.
• Counsel members on money management and lending options.
• Assist with new account setup and enrollment in electronic services.
• Build and manage a book of business and a productive sales pipeline.
• Stay informed on policy updates and banking trends.

Skills

Interpersonal skills

Customer service

Communication skills

Cross-selling

CRM

Tools

CRM

Job description

Employment Type:

Full-Time, On-site #LI-ONSITE

Entry Salary Range:

$20.48-$24.57 per hour with an incentive opportunity based on individual performance.

Comprehensive Benefits Package

We’re committed to supporting your well-being and work-life balance through a robust benefits offering:

Health & Wellness

• Medical, dental, and vision insurance to keep you and your family healthy.

Financial Peace of Mind

• 401(k) with company match, life insurance, and disability coverage.

Time Off

• Generous paid time off (PTO), paid holidays, and paid parental leave*.

Professional Growth

• Learning and development programs, plus tuition reimbursement* to support your career journey.

Additional Perks

• Free Telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours

*Parental Leave and Tuition Reimbursement are available after one year of service.

Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.

What you should know about the role:

The most essential function of this position is to proactively identify financial solutions for our members by Interacting with customers both in person and through proactive phone calls. You will leverage products and services that can save them money and time, earn them money, add convenience and/or give the member peace of mind. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

What you should know about Advia:

Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as “work hard, play hard.”

What you can expect to do as a Financial Solutions Specialist:

• Interview existing and potential members in person and by phone and explains specific services, products, and policies. Identify members’ needs and cross-sell Credit Union services and products actively in an appropriate, professional manner, meeting Credit Union standards. This includes outbound call expectations pertaining to CRM and other call list leads.
• Counsel members regarding money management and financial matters. Including communicating loan denials, explaining decisions, and providing direction for future consideration.
• Perform timely and accurate lending functions and offer lending solutions of all varieties including HELOC and Business Lending.
• Build and maintain a book of business to help improve present, past, and future member relationships. Proactively build and manage a pipeline that drives progress for the benefit of the members financial well-being.
• Perform new account functions, explain various account and ownership options, and obtain the required information and documentation.
• Cross-sell electronic services and assist members in setting up electronic services enrollment and understanding the e-statement process.
• Ensure that the Credit Union’s quality and professional reputation is projected and maintained. Stays informed regarding policy and procedure updates as well as local and national banking and lending trends.

What you will need:

Experience working in an environment with individual and team goals preferred.

Strong interpersonal skills. Courtesy and tact are essential elements of the job. Work involves personal contact with members and others inside and outside the organization.

Why you should work for us

Financial Solutions Specialists enjoy the ability to earn more than your base pay through our weekly incentive program.

As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits including affordable medical/dental/vision insurance, 401k match, and generous PTO. You will also enjoy paid holidays and every Sunday off. You will work with a dedicated team and engaged leaders.

We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life!