Financial Services Supervisor II

Fibre Federal Credit Union; Astoria (OR); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Full benefits package

Paid vacation

Volunteer hours

401(k) Plan Contribution

Holidays

Floating holidays

Growth opportunities

Job summary

Fibre Federal Credit Union in Astoria, OR is seeking a Financial Services Supervisor to lead daily service-center operations and drive exceptional member service.

The role oversees staff, coordinates coverage, and ensures compliance with policies while supporting growth across locations and products. Local travel to Warrenton/Seaside may be required; this is not a remote position.

Qualifications

• Identify and resolve problems quickly with data-driven analysis.
• Maintain confidentiality and openness to others' ideas.
• Communicate effectively with staff and management.
• Edit documents for spelling and grammar; present data clearly.
• Plan and organize work; set realistic action plans.
• Ensure accuracy and monitor quality of work.
• Be dependable and follow instructions consistently.
• Follow Credit Union policies and SOPs.
• Present a professional image.

Responsibilities

• Lead day-to-day operations of service centers without onsite manager.
• Provide guidance, direction, and supervision to staff.
• Support Financial Services Specialists as needed.
• Process new accounts, loans, and member inquiries efficiently.
• Maintain service center facilities and uphold the Credit Union brand.

Skills

Problem Solving

Interpersonal Skills

Oral Communication

Written Communication

Planning/Organizing

Quality Control

Dependability

Observes Policies/Procedures

Image

Education

High School Diploma or Equivalent

Job description

Financial Services SupervisorII

Located at our Astoria,OR office

TLC Credit Union is seeking aFull-Time Financial Services Supervisor to join our team.

Be a part of Fibre’s successand mission to elevate every aspect of the member journey through exceptionalin-branch service. This pivotal rolemakes an impact in the community by helping our members achieve their financialgoals.

Wage Range: $28.81 - $45.01

* The range above allows our employees room for growth through annual merit and otherpay increases based on performance. The target pay range for thisposition is typically within the first half of the range. Compensationdecisions are determined using factors such as relevant job-related skills,experience, and education or training. Should an offer for employment bemade, we will consider individual qualifications.

Position is located in Astoria,OR with the need at times to support our locations in Warrenton, OR and Seaside,OR. This is not a remote position.

BENEFITS

• Competitive Salary
• Benefits Package including: 100% employer paid health, dental, vision, life,and disability insurance for the employee
• Paid Vacation Time
• Paid Volunteer Hours
• 6% 401(k) Plan Contribution
• 10 paid holidays
• 2 floating holidays
• Opportunities for growth within the company

PRIMARY FUNCTION

Effectively lead theday-to-day operations of a service center(s) without a Financial ServicesManager onsite. Provide guidance, direction, and supervision to staff. Providecoverage for Financial Services Specialists or other areas as needed.

RESPONSIBILITIES

• Follow all Credit Union policies,procedures, internal controls, and Federal and State laws as applicable inperformance of all duties and responsibilities as the Financial Services Supervisor.
• Communicate effectively with both staff andManagement regarding various areas.
• Provide good member service and be aware ofthe member service being provided by others.
• Provide input to the Financial ServicesManager regarding employee evaluations.
• Provide proper coaching and mentoring ofstaff in relation to minor human resource related items in the absence of theFinancial Services Manager as needed.
• Provide proper communication with theFinancial Services Manager and VP/Retail Operations regarding developing trendsor other human resource related items and policy infractions.
• Assist in teller authority matters whenneeded and appropriate.
• Maintain schedule and duties for staff.
• Perform audits for the service center andstaff as necessary to maintain compliance with policies and procedures relatedto area of responsibility.
• Work with staff to meet goals set forservice center location(s) including new accounts and referrals for productsand services.
• Answer a variety of member inquiries andmaintain a good working knowledge of Credit Union services.
• Submit loan application information formembers to Consumer Lending.
• Complete member loan signings in accordancewith Credit Union policies and procedures.
• Determine prospective members'qualifications for membership based upon current fields of membership. Open newshare, checking, IRA, and certificate accounts, and maintain existing andclosed accounts.
• Perform all Financial ServicesRepresentative functions at peak periods in the service center.
• Maintain facilities of the servicecenter(s).
• Maintain the Credit Union’s brand and imageat the service center(s).
• Train new staff as directed.
• Travel to different service center locationswhen needed.
• Actively participate in communityinvolvement.
• Must be a self-starter, self-motivated, anduse initiative while effectively adapting to change.

POSITION QUALIFICATIONS

• Problem Solving - The individual identifiesand resolves problems in a timely manner and gathers and analyzes informationskillfully. Must have the necessary common sense and judgment to be able tomake various decisions.
• Interpersonal Skills - The individualmaintains confidentiality, remains open to others' ideas, and exhibitswillingness to try new things.
• Oral Communication - The individual must beable to communicate effectively with staff, the public, and Management.
• Written Communication - The individual editswork for spelling and grammar, presents numerical data effectively, and is ableto read and interpret written information. The individual must have office workskills.
• Planning/Organizing - The individualprioritizes and plans work activities, uses time efficiently, and developsrealistic action plans.
• Quality Control - The individualdemonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Dependability - The individual isconsistently at work and on time (except for those cases protected by law whichare outlined in the Employee Guide), follows instruction, responds toManagement direction, and solicits feedback to improve performance.
• Observes Policies/Procedures - Theindividual sets an example in observing and following Credit Union policy andapplicable Standard Operating Procedures, as well as those in the EmployeeGuide.
• Image - The individual must display apositive and professional image.

APPLICANT REQUIREMENTS

• Possess high school diploma orequivalent
• Experience - Financial or Credit Union experience helpful, butnot required.
• Must be bondable

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website: www.fibrecu.com

All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check,credit check, and drug screening.

We are an Equal Opportunity Employer. Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, protected veteran status, or any other characteristicprotected by law.