Financial Services Specialist 1 - Remote - Texas

Nordstrom; San Antonio (TX); Remote; USD 30,000 - 50,000; Full time

Job summary

A leading company in the retail industry seeks a Customer Service Representative for a fully remote position in Texas. Candidates will handle customer inquiries and account applications while supporting a collaborative work environment. This role offers growth opportunities, a flexible schedule, and a comprehensive benefits package including medical, dental, and retirement plans.

Benefits

Monthly work-from-home subsidy of $50

Comprehensive benefits package including Medical/Vision, Dental, and Retirement

Opportunity for career advancement and growth

Supportive and collaborative work environment

Qualifications

• Minimum of 1 year of experience in customer service.
• Ability to handle high volume of calls with detail and accuracy.
• Strong technical troubleshooting skills.

Responsibilities

• Answer complex inbound account inquiries with advanced knowledge of financial products.
• Troubleshoot customer inquiries regarding online enrollment and password issues.
• Process and review transactions, including credit line increase requests.

Skills

Customer Service

Technical Troubleshooting

Communication

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Eligible for incentives once training is completed
- Monthly work-from-home subsidy of $50
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package, including Medical/Vision, Dental, Retirement, and Paid Time Away
- Fully remote position with a flexible schedule
- Supportive and collaborative work environment focused on Legendary Customer Service

What to Expect (Job Responsibilities):
- Answer complex inbound account inquiries with advanced knowledge of financial products
- Troubleshoot customer inquiries regarding online enrollment and password issues
- Enter and review new account applications from various channels
- Process and review transactions, including credit line increase requests
- Perform other duties as assigned

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to handle a high volume of calls with detail and accuracy
- A quiet, distraction-free, secure workspace
- Strong technical troubleshooting skills and computer experience
- Clear and professional communication skills, both verbally and written

How to Stand Out (Preferred Qualifications):
- Experience in a remote work environment
- Familiarity with financial products and services
- Proven analytical and problem-solving skills
- Ability to work independently with minimal supervision
- Flexibility to work nights and weekends based on department needs

#Retail #CustomerService #RemoteWork #CareerOpportunity #Benefits

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About the company

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