Financial Services Specialist 1 - Remote - Texas

Nordstrom; El Paso (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in retail financial services is seeking a remote customer service representative. This role involves handling complex customer inquiries and requires strong analytical and communication skills. The position offers flexibility in scheduling and a comprehensive benefits package, making it an excellent opportunity for career advancement.

Benefits

Monthly work-from-home subsidy of $50

Comprehensive benefits package including Medical/Vision, Dental, Retirement, and Paid Time Off

Opportunity for career advancement

Supportive work environment

Qualifications

• Minimum of 1 year of experience in customer service.
• Ability to manage a high volume of calls accurately.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Answer complex inbound account inquiries related to financial products.
• Troubleshoot customer inquiries regarding online enrollment.
• Process and review transactions and credit line increase requests.

Skills

Customer Service

Analytical Skills

Problem-Solving

Communication

Job description

Employer Industry: Retail Financial Services

Why consider this job opportunity:
- Eligible to earn incentives after successful training completion
- Monthly work-from-home subsidy of $50
- Comprehensive benefits package including Medical/Vision, Dental, Retirement, and Paid Time Off
- Opportunity for career advancement within a reputable company known for Legendary Customer Service
- Fully remote position with flexibility in scheduling, including set schedules at the time of offer
- Supportive work environment with a focus on employee well-being

What to Expect (Job Responsibilities):
- Answer complex inbound account inquiries related to various financial products, including escalated customer calls
- Troubleshoot customer inquiries regarding online enrollment and related issues
- Enter and review new account applications from multiple channels
- Process and review transactions and credit line increase requests
- Perform additional duties as assigned

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls with accuracy while providing excellent customer service
- A quiet, distraction-free, and secure workspace
- Proficiency in using computers and dual monitors while working from a desk
- Strong analytical, problem-solving, and communication skills, both verbal and written

How to Stand Out (Preferred Qualifications):
- Experience with technical troubleshooting and navigating multiple systems simultaneously
- Ability to work with integrity and maintain confidentiality in a remote environment
- Flexibility to work nights and weekends based on department needs

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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About the company

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