Financial Services Specialist 1 - Remote - Nevada

Nordstrom; Reno (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

Ein etabliertes Einzelhandelsunternehmen bietet eine spannende Gelegenheit für Kundenservice-Profis. Diese Remote-Position ermöglicht es Ihnen, Ihre Fähigkeiten in einem dynamischen virtuellen Umfeld zu entwickeln, während Sie komplexe Kundenanfragen zu Finanzprodukten bearbeiten. Mit einem attraktiven Stundenlohn und umfassenden Vorteilen, einschließlich medizinischer Versorgung und bezahltem Urlaub, ist dies eine hervorragende Gelegenheit, in einem unterstützenden Arbeitsumfeld zu wachsen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem flexiblen Arbeitsumfeld arbeiten möchten, könnte diese Position genau das Richtige für Sie sein.

Benefits

Monatlicher Zuschuss für Homeoffice von $50

Umfassende Gesundheitsleistungen

Zahnversicherung

Altersvorsorge

Bezahlte Freizeit

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice erforderlich.
• Starke analytische und Problemlösungsfähigkeiten sind notwendig.

Responsibilities

• Bearbeitung komplexer Anfragen von Kunden zu Finanzprodukten.
• Troubleshooting von Kundenproblemen im Zusammenhang mit Online-Anmeldungen.

Skills

Kundenservice

Analytische Fähigkeiten

Problem-Lösungsfähigkeiten

Kommunikationsfähigkeiten

Education

1 Jahr Erfahrung im Kundenservice

Tools

Dual-Monitore

Computerkenntnisse

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Opportunity to earn incentives after successfully completing training
- Remote work position with a monthly work-from-home subsidy of $50
- Comprehensive benefits including medical/vision, dental, retirement, and paid time off
- Supportive work environment with a focus on employee well-being
- Chance to develop strong customer service skills in a dynamic virtual setting

What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries using advanced knowledge of various financial products
- Troubleshoot customer issues related to online enrollment and account access
- Review and process new account applications from multiple channels
- Manage register referrals and credit line increase requests
- Perform additional duties as assigned by management

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls while maintaining attention to detail
- A quiet and secure workspace free from distractions
- Proficiency in using a computer and navigating multiple systems, including dual monitors
- Strong analytical, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):
- Experience working in a remote environment
- Familiarity with financial products such as Visa, Retail, Debit, and Loyalty Programs
- Excellent written and verbal communication skills
- Availability to work a flexible schedule, including nights and weekends

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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