Financial Services Specialist 1 - Remote - Nevada

Nordstrom; Henderson (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in retail is seeking dedicated customer service representatives to join their dynamic virtual team. This role offers a competitive hourly wage and the opportunity to work from home with a monthly subsidy. You will be responsible for managing customer inquiries, troubleshooting issues, and ensuring a seamless experience for clients. With comprehensive benefits and a focus on exceptional service, this position is ideal for self-motivated individuals looking to thrive in a supportive environment. If you have a passion for helping others and possess strong communication skills, this opportunity is perfect for you.

Benefits

Work from home subsidy

Comprehensive benefits

Paid time off

Flexible schedules

Qualifications

• Minimum of 1 year of experience in customer service.
• Strong self-motivation and ability to work independently.

Responsibilities

• Handle complex inbound account inquiries for various products.
• Troubleshoot customer issues related to online enrollment.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

Attention to Detail

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for incentives after completing training
- Work from home subsidy of $50/month
- Comprehensive benefits including medical, dental, retirement, and paid time off
- Opportunity to work in a supportive and dynamic virtual environment
- Chance to uphold and contribute to a legacy of exceptional customer service

What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries, providing support for Visa, Retail, Debit, Loyalty Program, and Gift Card products
- Troubleshoot customer issues related to online enrollment, passwords, and sign-on problems
- Enter and review new account applications from various channels including stores and online
- Process and review transactions, credit line increase requests, and payments
- Perform additional duties as assigned by management

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls with attention to detail and accuracy
- A quiet and secure workspace free from distractions
- Strong self-motivation and ability to work independently in a virtual setting
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Demonstrated computer experience and technical troubleshooting skills
- Ability to navigate multiple systems simultaneously using dual monitors
- Flexibility to work varying schedules, including nights and weekends

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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