Financial Services Representative (FSR)

Scenic-Community-Credit-Union; Rock Ledge Estates (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Scenic Community Credit Union in Tennessee seeks a Branch Operations Associate for the Ooltewah Branch to support consumer lending activities and member service.

You will interview applicants, input data, submit for decisioning, prepare documents, fund loans, and perform post-close checks while maintaining compliance with federal and state lending laws.

Join SCCU to help members with accounts, cross-sell products, and maintain a secure, friendly financial environment.

Qualifications

• Minimum three years banking experience; consumer lending preferred.
• Proficiency with MS Word, Excel, and Outlook; learn SCCU software.
• Knowledge of lending laws and regulations.
• Excellent communication and customer service.
• Strong organizational skills and attention to detail.

Responsibilities

• Conduct consumer loan interviews in person or by phone.
• Input loan applicant data into the core system to create applications.
• Submit loan applications for decisioning to a Loan Officer.
• Prepare and obtain signatures on loan documents; fund loans.
• Perform quality control of funded loans and correct documents as needed.
• Imaging loan documents into the core system and ensure readability.
• Assist with lien perfection (titles and UCC-1) for collateral.
• Generate adverse action notices and welcome letters.
• Handle general clerical duties and respond to inquiries.
• Complete required annual training and stay compliant with lending laws.
• Open new accounts and assist members with updates and notarization.
• Provide cross-sales of products and services and maintain confidentiality.
• Resolve member complaints and maintain a secure work area.

Skills

Excellent member service

Professionalism

Verbal and written communication

Confidentiality

Organizational multitasking

Education

High School Diploma or equivalent

Associate degree in business-related field preferred

Tools

Microsoft Word

Excel

Outlook

Credit Union core system

Job description

This position exists to serve the members of Scenic Community Credit Union and work to achieve the established goals of this Credit Union. The position exists within Branch Operations (Ooltewah Branch) and is an integral part of the daily operations and success of the Credit Union.

Job Tasks Include:

1. Conduct consumer loan application interviews in person, by telephone or other means as needed.
2. Verify accuracy of and input consumer loan applicants’ information into the core system to create a loan application for each applicant.
3. Submit loan applications for decisioning to a Loan Officer with applicable lending authority.
4. Prepare consumer loan documents for member signatures for loans to be funded and obtain signatures as needed for each loan.
5. Fund consumer loans and disburse loan funds as appropriate for each loan.
6. Perform quality control of funded consumer loans by reviewing data in the core system and the signed loan documents. Contact lending personnel and/or members to correct loan documents as needed.
7. Perform the imaging of loan documents into the Credit Union’s core system and ensure the readability of each imaged document.
8. Assist with ensuring that all motor vehicle titles and UCC-1 forms securing collateral are accurate and recorded to ensure that the Credit Union’s lien is guaranteed.
9. Generate and send adverse action notices and notify member of loan decision.
10. Generate and send welcome letters and marketing materials to new and existing members.
11. Perform general clerical duties including filing, copying, answering telephone calls, sending, and responding to correspondence including emails and online messages.
12. Complete annual training courses assigned to the position.
13. Be knowledgeable of and adhere to the Equal Credit Opportunity Act, the Federal Truth in Lending Act, and other applicable federal and state lending laws.
14. Be knowledgeable of and adhere to the policy and procedures of the Credit Union
15. Open new accounts and assist members in updating current accounts, problem resolution, and notarizing documents.
16. Actively and professionally keep members informed of credit union services and cross sells various products and services.
17. Assist members in filling out various forms.
18. Perform file maintenance and account changes as needed.
19. Research and resolve member complaints and errors on member’s account.
20. Ensure that work area is clean, secure, and well maintained.

All other duties and responsibilities assigned by management that are considered necessary or needed in the promotion and continuance of the Credit Union and are job related.

Qualifications:

Skills and Other Requirements

• High School Diploma or equivalency required. An Associate Degree or higher in a Business-related field is preferred. Relevant work experience may be considered in lieu of education.
• A minimum of three years of banking experience with relevant work experience in consumer lending or other related industry preferred.
• Excellent member service skills, with a high degree of professionalism and a positive demeanor.
• Working knowledge of SCCU’s core system is desirable.
• Proficiency with Microsoft Word, Excel, and Outlook, and ability to quickly learn various Credit Union-specific software applications.
• Working knowledge of Credit Union laws and regulations, specifically related to the documentation and servicing of new accounts and consumer loans is desirable.
• Strong organizational skills with the ability to prioritize a multitude of assignments.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment, while maintaining quality in the work.
• Ability to maintain positive interactions and confidentiality with members, coworkers, and department team members.

Opportunities within SCCU have the potential to develop into satisfying career choices that enable you to learn and grow. If you are considered for an offer of employment at SCCU, you must successfully complete a pre-employment screen which may include:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
• Background check.
• Pre-employment credit check required.

Pre-employment screening helps SCCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.

In 1954, the Chattanooga DuPont Plant was one of southeast Tennessee’s largest employers, hiring people from all over the tri-state region. Some of these people saw the need for a different kind of financial institution – one that could meet the financial needs of all its employees, including those with more limited means. Recognizing that credit unions embraced the philosophy of “people helping people,” the wheels were set in motion. On February 26, 1954, the Chattanooga DuPont Nylon Employees Credit Union was organized and chartered.
Since then, many changes have shaped Scenic Community Credit Union into the strong financial institution it is today. Mergers and expansions have allowed us to serve a larger group of people better than ever before. But our philosophy is the same as that of the original founders: we strive to advance financial peace of mind within our community.

At Scenic Community Credit Union, we know you're more than just a number. We know the important numbers that matter most; the ones that tell your story! From starting your financial journey, to planning for your first home and reaching your family's financial goals. We're here to celebrate your story not just your balance. From milestones to memories, we're here to celebrate every moment that counts. When you join SCCU, you're not just a member, you are part of a community that values every number and every story.