Financial Services Representative (FSR)

Sentinel Federal Credit Union; Rapid City (SD); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

EAP

Paid Time Off

Job summary

Sentinel Federal Credit Union in Rapid City, SD is seeking a Financial Services Representative (FSR) to assist members with consumer loans, open and manage accounts, and provide financial guidance with a focus on outstanding member service.

The role offers a full-time schedule in Rapid City and opportunities for growth within the credit union. Ideal candidates will have prior customer service and financial experience and be eager to develop lending and account services skills.

Qualifications

• High School Diploma or GED, or equivalent.
• Previous customer service experience required.
• Financial or lending experience preferred.
• Friendly, organized, and dependable.

Responsibilities

• Assist members with consumer loans and account services.
• Open new accounts and maintain existing accounts.
• Explain loan options, rates, and credit union products.
• Provide financial guidance and excellent member service.
• Ensure compliance with credit union policies.
• Support branch operations and team members.

Skills

Customer service

Financial/lending exp

Multitasking

Communication

Education

High School Diploma or GED

Job description

Join Our Team as a Financial Services Representative (FSR)

Rapid City, SD | Full-Time (40 hours/week)

Looking for a stable, meaningful job where people actually care about each other—and you? You might be just who we need.

Sentinel Federal Credit Union is hiring a friendly, dependable Financial Services Representative (FSR) to join our team in Rapid City. This role works closely with members to open accounts, assist with loans, and provide financial services that help people reach their goals. If you enjoy helping others, learning new things, and working for an organization that believes in promoting from within, this may be the right opportunity for you.

This position offers the opportunity to develop lending, account services, and financial counseling skills, making it an excellent next step for candidates looking to grow in the financial industry.

Pay Range

• Wage depends on direct experience, starting at $21.05/hour with flexibility up to $25.00/hour for a highly qualified applicant.


• Incentive bonus eligibility on top of hourly wage.

Why You’ll Love Working at Sentinel

We invest in our people—because when our employees thrive, our members do too.

Benefits That Actually Matter

• Medical, Dental & Vision Insurance


• Dependent Care & Medical Flex Spending Accounts


• Life Insurance & Long-Term Disability


• Employee Assistance Program (EAP)

Time Off & Perks

• 3 weeks of paid time off per year


• Paid holidays & personal days


• Paid volunteer hours


• Inclement weather pay

Growth & Development

• Paid professional development and networking opportunities


• Mentorship program


• Professional book reimbursement


• Strong commitment to internal promotion and career growth

What You’ll Do

• Assist members with consumer loans and account services


• Open new accounts and maintain existing accounts


• Explain loan options, rates, and credit union products


• Provide financial guidance and excellent member service


• Ensure compliance with credit union policies


• Support branch operations and team members

Who You Are

• At least 18 years old with a valid driver’s license


• High School Diploma, GED, or equivalent required


• Previous customer service experience required


• Financial or lending experience required


• Friendly, organized, and dependable


• Comfortable multitasking and learning new systems


• Trustworthy and able to handle confidential information


• Able to sit, stand, and lift up to 50 lbs as needed

What We’re Really Looking For

You’re someone who:

• Communicates clearly and professionally


• Stays calm and positive on busy days


• Takes initiative and asks thoughtful questions


• Enjoys helping others and making things easier for them


• Values accuracy, teamwork, and integrity

Schedule

• Monday–Friday with varying daily schedule

We’re excited to meet you!