Financial Services Representative

Scott Credit Union; Troy Township (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid holidays

401(k) match

Medical, dental, vision, and life

Short-Term Disability and maternity

Tuition reimbursement

Dress for your day

Career advancement

Team-oriented culture

Job summary

Scott Credit Union in Troy, IL seeks a Financial Service Representative for the Troy Branch Network. You will engage members in person, by phone, and via outbound calls to deliver exceptional service and educate them on our products and services.

The role emphasizes relationship-building, sales, and accurate handling of teller duties, with a fully on-site schedule and a Monday–Saturday work pattern to support our community.

Qualifications

• Provide exceptional member service in person, on the phone, and via outbound calls.
• Educate members on SCU products and services.
• Resolve member questions and issues that arise.

Responsibilities

• Educate and cross-sell SCU products and services to members.
• Meet individual sales and operational goals and support branch goals.
• Open and close accounts, process deposits and withdrawals, and handle teller duties.
• Balance cash and reconcile teller terminal close reports.
• Screen for OFAC and comply with CTR/SAR and BSA requirements.
• Provide prompt, professional member service and resolve concerns.

Skills

Customer service

Relationship building

Sales

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Financial Service Representative — Branch Network Department; Troy Branch

Banking Full-Time Branch Network

Scott Credit Union is hiring a Financial Service Representative in Troy, IL to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team.

Schedule: Full-time | Monday–Saturday, Saturday rotation as scheduled

Work Location Status: Fully on-site at the Troy, IL Branch

About the Role

Financial Service Representatives are one of the primary points of contact for SCU members. They are responsible for creating an exceptional member experience by engaging with members who walk into the branch, over the phone and through outbound calling efforts. During their conversations, Financial Service Representatives are to educate members on the products and services SCU has to offer and resolve any questions or issues that arise.

Why Join Scott Credit Union?

Scott Credit Union has been designated a TopWorkplacebytheSt.LouisPost-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:

• 11paidholidaysandcompetitivePTO
• 401(k)withemployermatch
• Medical,dental,vision,andlifeinsurance
• Short-Term Disability, including maternity leave
• Tuitionreimbursementprogram
• “Dressforyourday”policy
• Careeradvancementopportunities
• Supportive, team-oriented culture

What You’ll Do

• Responsible for identifying, educating, presenting and cross selling SCU products and services to new and existing members in accordance with SCU’s member engagement model.
• Responsible for meeting individual sales and operational goals as well as assisting the branch team in achieving branch goals.
• Maintain cross functional capabilities. Process financial transitions for members including opening and closing of accounts. Input, review, negotiate and close member loan application requests. Process deposits and withdrawals from accounts. Efficient in all teller duties as needed.
• Daily opens and closes his/her teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to appropriate supervisor for disposition.
• Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
• Fosters and maintains relationships with members. Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution. Ensures we are meeting expectations with member service satisfaction results.

What You Bring

• High school diploma or equivalent
• Minimum one year of customer service experience
• Personal computer experience to include Microsoft Office products

Is This You?

• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolve

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

universal banker; banker; personal banker; financial institution; bank teller; customer service; cash handling; retail banking;