Financial Services Representative

Michigan First Credit Union; Detroit (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking credit union as a Financial Service Representative, where your passion for helping others will shine. In this dynamic role, you will deliver exceptional service to our members, providing tailored financial solutions that meet their unique needs. With a strong emphasis on teamwork and relationship building, you'll thrive in an environment that values your contributions. This opportunity not only offers competitive pay but also a supportive culture focused on growth and professional development. If you're ready to make a difference in people's lives, this is the perfect place for you.

Benefits

Very competitive pay

Low-cost medical, dental, and vision benefits

401(k) - 100% match up to 5%

Tuition reimbursement

Complimentary concierge service

Free fitness center access

Wellness initiatives

Loan discounts

Opportunities for pay increases

Onsite subsidized Cafe 26

Qualifications

• 3+ years of customer service experience is preferred.
• Experience in financial sales or retail is a plus.

Responsibilities

• Deliver stellar service to credit union members.
• Provide unique and personalized financial solutions.

Skills

Customer Service

Financial Sales

Critical Thinking

Relationship Building

Education

High School Diploma/GED

Associate's Degree in Business

Job description

Location : Address

3031 W Grand Blvd

Location : City

Detroit

Location : Postal Code

48202

Responsibilities

Financial Service Representative

We are currently seeking a Financial Services Representative to join us. The person in this position will report to the Branch Manager.

If you thrive on making people happy, doing something different every day, and being a rock star while you do it, we’ve got the perfect position for you.

As a Financial Service Representative at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to provide our members with personalized solutions to their financial situations so they can walk out the door happy, satisfied, and worry-free.

What You’ll Do:

1. Deliver stellar service to credit union members. No slackers here!
2. Serve as a face for our brand. Happy, confident, positive – that’s who we are.
3. Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to provide unique and personalized financial solutions for our members. This means helping them with their loan decisions, showing them how to save money, and figuring what accounts work best for them.
4. Follow through. If you can deliver on promises and make sure all details are covered, you’ll LOVE it here at Michigan First.

Qualifications

What We’re Looking For:

1. Outgoing, personable candidates. You must truly love people to work here.
2. Professional experience, preferably 3+ years. Have you worked in financial sales or retail? Great! Have you worked in a relationship banker or personal banker role in the past? Even better!
3. Customer service, preferably 3+ years. We’re a people’s credit union, and our members deserve the best possible experience.
4. You’ll have to be able to learn our products and services thoroughly and quickly. That’s what we’re here for, after all! You’ll need a high school diploma/GED, preferably an Associate’s in business or a related field.

Who We Are

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500 team members
• 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2024 Best & Brightest in the Nation
• 2024 Best & Brightest in Metro Detroit
• 2024 Best & Brightest in West Michigan
• 2024 Best Credit Unions to Work For
• 2024 Crain’s Cool Places to Work
• 2024 Detroit Free Press Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.