Financial Services Representative

Billings-Federal-Credit-Union; Billings (MT); On-site; USD 30,000 - 48,000; Full time

Job summary

Billings Federal Credit Union is seeking a Financial Service Representative to help members with transactions related to share and loan products. The role emphasizes consulting with members to provide solutions aligned with their financial needs and is grounded in a commitment to member service and regulatory compliance.

The ideal candidate has proven experience in customer service and sales in a professional office setting, with a preference for candidates who bring financial industry exposure

Qualifications

• Experience in a professional office setting involving sales, customer service and extensive face-to-face public contact - required.
• College degree or equivalent combination of college and work experience - highly preferred.
• Experience in a Financial Institution - highly preferred.
• Must be registered, or ability to obtain registration with the Nationwide Mortgage License System

Responsibilities

• Provide transactions for members with regard to all share and loan products by consulting with members and providing solutions to match their needs.
• Advise and assist members to help achieve financial well-being while ensuring compliance with regulations, policies and procedures.
• Act as an advocate for the credit union and our members while delivering high-quality service.

Skills

Customer service

Sales

Lending

Problem resolution

Education

College degree or equivalent combination of college and work experience

Job description

At Billings Federal Credit Union our Financial Service Representatives consistently provide an atmosphere of high-quality member service. FSRs confidently perform transactions for members with regard to all share and loan products and services by consulting with members and providing solutions to match their needs. The SUCCESSFUL candidate for this position has demonstrated success in a position involving customer service, sales, lending, and problem resolution; finds satisfaction in helping people achieve financial well-being; commits to forwarding the credit union's mission of delivering sound financial solutions; is consistently mindful of compliance with regulations, policies and procedures; will be an advocate for the credit union and our members.

• Experience in a professional office setting involving sales, customer service and extensive face-to-face public contact - required.
• College degree or equivalent combination of college and work experience - highly preferred.
• Experience in a Financial Institution - highly preferred.
• Must be registered, or ability to obtain registration with the Nationwide Mortgage License System