Financial Services Officer

NHS Ayrshire & Arran; House (NM); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

NHS pension

Annual leave

Staff discounts

Job summary

NHS Highland is seeking a Financial Services Officer to join the Finance Team in the Expenditure area. You will process invoices, handle patient travel services and transport arrangements, and manage cash with strong attention to NHS procedures.

The role emphasizes accurate financial administration, customer service to patients and collaboration with NHS staff to resolve queries, while ensuring security and compliance in all cash-related activities.

Qualifications

• Experience in financial administration including invoicing and reconciliations.
• Strong communication and empathy to support patients and families in stressful situations.
• Attention to detail and numerical accuracy in financial transactions.
• Ability to handle cash securely and manage funds within the cash office.

Responsibilities

• Maintain financial records and process invoices, ensuring accurate coding in line with procedures.
• Liaise with suppliers, patients, and NHS staff to resolve financial queries professionally.
• Ensure security and compliance when handling cash, banking and transactions.
• Support patient travel services by checking, processing and authorising travel claims and eligibility.
• Arrange patient transport (flights, trains, accommodation) with hospitals and providers, often on short notice.
• Work in the hospital cash office reconciling cash, processing payments and managing patient funds.

Skills

Financial administration

Accounts payable/receivable

Cash handling

Customer service

Excel

Communication

Job description

Join NHS Highland’s Finance Team – Supporting Patients and Services

NHS Highland is looking for a Financial Services Officer to join our Finance Team, within our Expenditure area. This role is crucial in ensuring the smooth processing of financial transactions, assisting patients and handling payments securely. If you have strong organisational skills, financial experience, and enjoy helping people, this could be the perfect opportunity for you.

About The Role

As a Financial Services Officer, you will work within NHS Highland’s Financial Services team, covering a range of financial transactions. You will:

• Maintain financial records and process invoices, ensuring transactions are coded correctly and in line with NHS financial procedures.
• Liaise with suppliers, patients, and NHS staff to resolve financial queries efficiently and professionally.
• Ensure security and compliance, particularly when handling cash, banking, and processing financial transactions.
• Support patient travel services, checking, processing, and authorising travel claims while ensuring patients meet eligibility requirements.
• Arrange patient transport, including flights, trains, and accommodation, often at short notice, liaising with hospitals, medical staff, and travel providers.
• Work within the hospital cash office, handling financial transactions such as reconciling cash, processing payments, and managing patient funds.

What We’re Looking For

• Experience in financial administration – ideally in accounts payable, accounts receivable, cashiering, or patient travel services.
• Excellent communication and interpersonal skills – the ability to support patients and families in sometimes stressful situations, providing clear and empathetic guidance.
• Strong numerical and problem-solving skills – ensuring accuracy in financial transactions and the ability to resolve discrepancies.
• Confidence handling cash and financial transactions – including banking, reconciliations, and secure storage of funds.
• Good organisational skills and attention to detail – working with high volumes of transactions, meeting deadlines, and ensuring compliance with NHS financial procedures.
• The ability to work independently and as part of a team – particularly in the cash office, where you may be responsible for managing transactions without direct supervision.
• IT skills and experience using financial systems – knowledge of finance software, Excel, and database management would be beneficial.
• Benefits we offer you
• Generous NHS pension scheme
• Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Generous annual leave entitlement
• NHS discounts and much more

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.