Financial Services Engagement Director

Atrium; United States; Sur place; USD 120 000 - 150 000; Plein temps

Résumé du poste

Atrium is seeking a Financial Services Engagement Director to manage key accounts in the Financial Services sector. This role encompasses relationship management, delivery oversight, and collaboration with sales teams.

The ideal candidate will have significant experience in program management and the Financial Services industry, including Salesforce accreditation and excellent communication skills. You will guide multiple engagements while ensuring customer satisfaction and success.

Qualifications

• 5+ years of experience in program management, preferably with Fortune 1000 accounts.
• 10+ years of experience in Financial Services and/or banking.
• 3+ years of pre-sales experience.

Responsabilités

• Manage overall relationship with key FINS accounts.
• Oversee customer satisfaction and engagement delivery.
• Collaborate with Sales Team on deal cycles.

Connaissances

Program management

Financial Services expertise

Salesforce Financial Services Cloud

Data and AI-driven concepts

Stakeholder management

Communication skills

Formation

BA/BS or equivalent

MBA

Outils

Salesforce

Snowflake

Tableau

Description du poste

Who are you?

You’re a smart collaborator who likes solving complex problems and takes ownership to get things done. You stay up to date with the latest and greatest in business and technology tools, platforms, and languages — and want to ensure your clients do too. You love working across teams and are enthusiastic about doing your part to ensure everyone succeeds.

What will you be doing at Atrium?

As the Financial Services Engagement Director, you will be responsible for managing the overall relationship with Atrium’s key FINS accounts. This role spans the entire engagement with the customer, including delivery leadership in pre‑sales activities, acting as the delivery expert, and will be a key part of deal teams on large pursuits, ensuring that deals are well‑structured to provide value for our customers. The Engagement Director will then maintain key executive relationships and act as an escalation point as necessary in these implementations in a billable capacity, ensuring alignment and overall customer satisfaction in each engagement. The ideal candidate will have a strong understanding of consulting methodologies and experience working with Salesforce, Snowflake, analytics, and data science.

Account Planning And Growth

• Design and architect comprehensive Financial Services Cloud (FSC) solutions that address complex business requirements for banking clients
• Leverage your prior banking experience or extensive project delivery experience in the banking sector to understand and address client needs
• Demonstrate a strong understanding of standard banking processes, regulations, and industry trends
• Translate Business Requirements to Technical Solutions: Understand how business needs can be met by leveraging cloud technology solutions, spanning Salesforce, Snowflake, and Tableau, and AI. This involves being able to discuss high‑level architectural approaches and drive solution roadmap conversations
• Advise customers on Data & AI‑driven concepts to inform approaches on aligning platform investments to business outcomes
• Partner with Account Executives to deeply understand customer requirements in FSC, CRM and data strategy and to articulate value‑based solutions that drive ROI
• Collaborate with the Sales Team on managing Deal cycles, including the development and review of solution proposals, resourcing plans, and SOW creation to support active pursuits
• Evaluate client‑specific technical landscape and incorporate those delivery expectations and considerations into engagement sizing, approach, and assumptions
• Contribute across the sales cycle and participate in client presentations focusing on Atrium's delivery approach and best practices

Delivery Oversight

• Oversee service delivery on key accounts, which will often include multiple parallel, disparate engagements
• Drive customer satisfaction and retention, ensuring customer satisfaction
• Partner with Engagement Leads to guide the successful delivery of Salesforce and Data projects, ensuring they meet client requirements, timelines, and budgets; ensure risks are kept to a minimum and effectively owned, managed, or resolved
• Guide the team in adherence to Atrium's methodology and best practices as well as client‑specific delivery standards across the engagement portfolio
• Provide guidance and mentorship to team members, fostering their professional development

Qualifications

• 5+ years of experience in a program management role, preferably managing accounts in the Fortune 1000
• 10+ years of experience in the Financial Services industry and/or banking.
• Proven track record of leading and delivering multiple successful FSC implementations
• 3+ years of pre‑sales experience, comfortable with solidifying project scope and determining resource and timeline needs with clients
• Active Salesforce Financial Services Cloud Accreditation
• Deep understanding of the FSC data model and its application within the banking sector
• Strong understanding of core banking processes, relevant regulations, and industry best practices
• Experience managing C‑level relationships
• Enterprise‑level engagement & program management experience in FSC strategy & execution engagements. Experience with data platforms is a plus
• Experience in Data Modernization and CRM Implementation concepts
• Experience working with engagements and programs with an annual book of business of $1 million or greater
• Excellent communication and interpersonal skills
• Organizational skills that allow you to manage complex, multi‑threaded engagements and activities
• The ability to conduct very complex and vital work with full autonomy and complete latitude for independent judgment
• Enthusiastic, professional, and confident team player with a strong focus on customer success who can present effectively even under adverse conditions
• Experience leading and being a mentor to multi‑disciplined, globally‑distributed teams
• Strong understanding of fundamental project management skills, including scope management, schedule management, budget management, and risk/issue management
• Experience supporting and leading sales activities, including solution definition, resource planning, and SOW development.
• Strong analytical and problem‑solving skills
• BA/BS or equivalent, MBA is a plus

At Atrium, we believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.