Financial Services Director

Hendrick Automotive Group; Franklin (TN); On-site; USD 120,000 - 150,000; Full time

Job summary

Darrell Waltrip Honda in Franklin, TN is seeking a Financial Services Director to lead the Finance and Insurance department, oversee the sale of financing and insurance products, and drive profitability and customer satisfaction. The role collaborates with lenders, sales, and HR to hire, train, and monitor staff while ensuring compliance with laws and internal processes.

The Director will supervise Financial Services Producers, maintain CSI standards, and implement incentive programs to promote

Qualifications

• Excellent sales skills, prior Management or Supervisory experience preferred. Thorough knowledge of automotive sales industry.
• Valid Driver’s License
• AFIP Certification
• Advanced knowledge of Microsoft Office Products. Advanced ability and knowledge of the Finance and Insurance portion of the Dealership Management System.

Responsibilities

• Oversees the sale of financing and insurance to customers.
• Responsible for improving sales and operations in the department.
• Assesses profitability to dealership of financing arrangements.
• Works with upper management and Human Resources to make hiring and discipline decisions.
• Oversees training and supervision of Financial Services Producers.
• Ensures Financial Services Producers are AFIP Certified.
• Oversees completion and submission of all financing documents; and, ensures Financial Services Producers are using a deal checklist.
• Develops incentive programs to promote financial service products.
• Maintains CSI at or above Company standards.
• Observes all safety rules and regulations.

Skills

Sales leadership

Supervisory experience

AFIP Certification

Lender relations

Customer service

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

AFIP Certification

Tools

MS Office

Dealership DMS

Job description

Darrell Waltrip Honda

Location: 1430 Murfreesboro Rd, Franklin, Tennessee 37067

Summary: The Financial Services Director is responsible for operations, profitability, performance results, department supervision, and customer satisfaction in the Finance and Insurance department. Oversees the sale of finance and insurance programs to customers and supervises Financial Services Producers. The Financial Services Director works with lenders and financial institutions to provide financial services to dealership customers.

Supervisory Responsibilities: This job has direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Oversees the sale of financing and insurance to customers.
• Responsible for improving sales and operations in the department.
• Assesses profitability to dealership of financing arrangements.
• Works with upper management and Human Resources to make hiring and discipline decisions.
• Oversees training and supervision of Financial Services Producers.
• Ensures Financial Services Producers are AFIP Certified.
• Ensures Financial Services Producers are utilizing the menu selling process.
• Oversees completion and submission of all financing documents; and, ensures Financial ServicesProducers are using a deal checklist.
• Develops incentive programs in order to promote financial service products.
• Works closely with sales and finance team, maintains effective employee relations
• Oversees departmental gross profit and related departmental expenses.
• Ensures departmental compliance with lending laws and regulations.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

o High School Diploma

o Associate Degree

Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

Automotive

Business

o Human Resources

o Information Technology

Desired Work Experience:

o up to 3 years

o 3-5 years

5+ years

Education/Experience:

Excellent sales skills, prior Management or Supervisory experience preferred. Thorough knowledge of automotive sales industry.

Certificates and Licenses:

Valid Driver’s License

o Automobile Salesperson License

AFIP Certification

Computer Skills:

Advanced knowledge of Microsoft Office Products. Advanced ability and knowledge of the Finance and Insurance portion of the Dealership Management System.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with

customers and company personnel. Strong interpersonal and persuasive selling skills.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Must be able to lift up to 5 pounds.

Environment Demands:

Duties are performed primarily in finance and insurance and sales areas. Considerable time spent on the phone and at a computer. Work involves frequent customer contact and interaction with lending institutions.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Knowledge of bank and insurance terminology and procedures. Ability to review and process sales contracts and finance documents. Ability to work with lenders and financial institutions. Knowledge of regulations and laws governing financing in the automotive industry.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.