Service Advisor

Hendrick Automotive Group; Flint (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental, vision, short- and long-term |

Life insurance $20,000

401(k) with employer match

Flexible Spending Accounts

Paid vacation

Paid sick time

Personal Observance Day

Employee Assistance Program

Financial wellness coaching

Vehicle, parts and service discounts

Job summary

Darrell Waltrip Buick GMC is seeking a service advisor to help customers identify and document service needs, schedule maintenance, and communicate estimates. You will work with technicians to ensure accurate diagnosis and timely service.

Ideal candidates have strong customer service skills, basic automotive knowledge, and attention to detail. The role offers a comprehensive benefits package and ongoing training within a dealer environment.

Qualifications

• High School Diploma.
• Experience in automotive or customer service industries.
• Excellent interpersonal, customer service, and organizational skills.
• Valid Driver’s License.

Responsibilities

• Identify required maintenance with customers and technicians.
• Advise customers on necessary services and repairs.
• Schedule appointments and prepare estimates.
• Enter itemized estimates and explain to customers.

Job description

Darrell Waltrip Buick GMC

Location: 1440 Murfreesboro Rd, Franklin, Tennessee 37067

Summary

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

What We Offer

• 100% employer-paid medical and prescription coverage (no premium cost to you)
• Dental, vision, short- and long-term disability, and supplemental voluntary life insurance coverage options
• $20,000 basic life insurance at no cost
• 401(k) with employer match (100% of contributions up to $2,000 annually)
• Flexible Spending Accounts for medical and dependent care expenses
• Paid vacation that increases with tenure
• Paid sick time (up to 40 hours per year)
• Personal Observance Day: 8 hours off for a day of cultural, religious, or personal significance
• Employee Assistance Program at no cost, available to your entire household
• Free, unlimited financial wellness coaching through Your Money Line
• Vehicle, parts and service discounts

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties And Responsibilities Include The Following

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

High School Diploma

Field Of Study/Work Experience

Automotive

Desired Work Experience

3-5 years

Education/Experience

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates And Licenses

Valid Driver’s License

Computer Skills

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal And Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.