Financial Services Counselor

Saint Louis University; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Vacation and sick leave

Health/dental/vision/life insurance

403B retirement savings plan and match

Tuition remission

Employee assistance program

Wellness program

Job summary

Saint Louis University is seeking a Financial Services Counselor to advise students and families on financial aid programs, assess aid eligibility, and explain financing options. The role involves handling applications, conducting workshops, and coordinating aid and scholarship activities with admissions staff.

The position is full-time within the Student Financial Services department, with comprehensive benefits and opportunities to support a diverse student population.

Qualifications

• Bachelor’s degree required
• One or more years of related work experience in a financial aid office, with experience in counseling and aid assessment
• Full‑Time

Responsibilities

• Advises and counsels students, parents, agencies, and University staff on all aspects of financial aid programs (federal, state, university, private): policies, procedures, practices, office services, and document completion
• processes applications/documents related to aid programs
• processes emergency loans
• Conducts workshops on the financial aid process
• assists in aid eligibility assessment, funds disbursement, and aid reconciliation procedures
• Serves as liaison for office functions, programs, and services, internal and external to the University
• attends high school nights and special events
• manages incoming calls, e-mail messages, and follow-up procedures applicable to assigned student groups
• Reviews and updates award notifications
• coordinates special condition applications
• problem-solves for aid applicants
• coordinates enrollment management and development financial aid and scholarship activities with admission counselors
• Performs other duties as assigned

Skills

Interpersonal skills

Communication skills

Listening skills

Organizational skills

Writing skills

Counseling skills

Adaptability

Diversity experience

Education

Bachelor’s degree

Tools

Office software

Job description

Who is Saint Louis University?

Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world‑class academics, life‑changing research, compassionate health care, and a strong commitment to faith and service. Saint Louis University is committed to cultivating a welcoming academic and workplace community where all individuals are respected, supported, and empowered to succeed. We believe that a culture of belonging enriches learning, discovery, patient care, and service, and we value the broad range of experiences, perspectives, and talents that strengthen our mission.

JOB SUMMARY

The Financial Services Counselor serves as student/parent counselor in the student financial services department, assesses aid eligibility for applicants, and explains financing options and policies and procedures.

PRIMARY JOB RESPONSIBILITIES

• Advises and counsels students, parents, agencies, and University staff on all aspects of financial aid programs (federal, state, university, private): policies, procedures, practices, office services, and document completion;
• processes applications/documents related to aid programs;
• processes emergency loans
• Conducts workshops on the financial aid process;
• assists in aid eligibility assessment, funds disbursement, and aid reconciliation procedures
• Serves as liaison for office functions, programs, and services, internal and external to the University;
• attends high school nights and special events;
• manages incoming calls, e-mail messages, and follow-up procedures applicable to assigned student groups
• Reviews and updates award notifications;
• coordinates special condition applications;
• problem-solves for aid applicants;
• coordinates enrollment management and development financial aid and scholarship activities with admission counselors
• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of all aspects of scholarship/financial aid and billing programs, policies, procedures, and practices
• Knowledge of federal, state, university, and private assistance programs and payment options
• Interpersonal/human relations/communication/listening skills
• Organizational/planning skills
• Writing and editing skills
• Counseling and financial aid eligibility assessment skills
• Ability to adapt to work environment changes and relate to diverse populations
• Ability to assess situations, prioritize needs and tasks, and to assist, counsel, and act accordingly
• Ability to interpret verbal and written instructions
• Ability to establish and maintain effective, team-oriented, working relationships
• Ability to operate a personal computer and various software programs

MINIMUM QUALIFICATIONS

• Bachelor’s degree required
• One or more years of related work experience in a financial aid office, with experience in counseling and aid assessment
• Full‑Time

Benefits

Saint Louis University offers excellent full‑time benefits including vacation and sick leave, health/dental/vision/life insurance, 403B retirement savings plan and match, tuition remission, employee assistance program, and wellness program.

Function Student Financial Services

Scheduled Weekly Hours: 40

Saint Louis University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If accommodations are needed for completing the application and/or with the interviewing process, please email Human Resources at [e-mail]. Saint Louis University is a premier employer in the St. Louis region that attracts faculty and staff from around the world. We recruit people of all faiths who share our mission to pursue truth for the greater glory of God and the service of others.