Financial Services Client Support Associate (SIE/Series 7)

Davenport & Company LLC; Norfolk (VA); On-site; USD 60,000 - 79,000; Full time

Benefits offered by this job

Safe harbor 401(k) contribution

Profit sharing plan

Disability and life insurance

High deductible health plan with an HＳ

Paid Time Off

Elective dental benefits

Wellness programs

Volunteer opportunities

Job summary

Davenport & Company LLC in Norfolk, VA is seeking a hard‑working Client Service Associate to support Financial Advisors and serve as a back‑up to other Client Service Associates. The role requires a banking/financial services background, excellent customer service and communication skills, and FINRA licensing (SIE, Series 7, Series 63).

The position is full-time, non-exempt, with base pay $60,000–$79,000, comprehensive benefits, and opportunities to grow within a collaborative team.

Qualifications

• College Degree preferred.
• Experience in financial services or banking strongly preferred.
• FINRA Licensing: SIE, Series 7, and Series 63 (or FINRA-recognized equivalent) required
• Extremely well-organized, detail oriented and accurate; must be able to multi-task and meet deadlines
• Highly motivated with excellent communication and customer service skills
• Proficiency in Microsoft Outlook, Word, and Excel
• Ability to learn and master computer programs that house customer data
• Basic bookkeeping skills and record keeping ability
• Ability to understand and adhere to industry rules and regulations
• Professional demeanor

Responsibilities

• Answering phones, filing, and preparing correspondence
• Submitting client requests for checks, wires, transfers, and security registrations
• Helping clients to understand their monthly statements and annual tax notices
• Acquiring cost basis
• Responding on a timely basis to operational notices
• Assisting with all forms of account paperwork
• Maintaining records and files as required by the Compliance department
• Processing mailings and arranging seminars
• Working with internal service departments including Operations, Financial Services, and Research, among others
• Cooperating with co-workers to cover various needs as they arise in the sales area

Skills

Customer service

Communication

Detail oriented

Multi-tasking

Banking/Financial services knowledge

Education

College Degree preferred

FINRA Licensing: SIE, Series 7, Series 63

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Davenport & Company LLC in Norfolk, VA is seeking a hard‑working Client Service Associate to support Financial Advisors and serve as a back‑up to other Client Service Associates. The role requires a banking/financial services background, excellent customer service and communication skills, and FINRA licensing (SIE, Series 7, Series 63).

The position is full-time, non-exempt, with base pay $60,000–$79,000, comprehensive benefits, and opportunities to grow within a collaborative team.