Financial Service Representative II

Arkansas Federal Credit Union; Springdale, Northern (AR, KY); Hybrid; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Earn up to $25/hr

No weekends

Paid time off and holidays

Health insurance benefits

Job summary

Arkansas Federal Credit Union is seeking friendly and tech‑savvy Financial Service Representatives to help members achieve financial goals. You will engage in meaningful conversations, understand member needs, and recommend suitable products and services to improve the member experience.

The role emphasizes building trust, handling account maintenance, and guiding members through loan processes, with strong development opportunities and a no-weekend schedule.

Qualifications

• Minimum of 2 years' related customer service experience.
• Educated with at least a high school diploma or equivalent.

Responsibilities

• Build positive relationships and earn member trust to retain long-term connections.
• Understand Arkansas Federal products and services to enhance the member experience.
• Identify members' needs using a proven model to make financial recommendations.
• Handle member accounts and maintenance tasks.
• Assist members and business partners with loan applications and other requests.

Skills

Customer service

Tech proficiency

Education

High school diploma

Job description

Overview

Working at Arkansas Federal Credit Union

Who we are…

Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.

What we offer…

• Earn up to $25/hr!
• NO Weekends!
• Opportunity to make a difference in the lives of our members, team & communities
• Learning and development opportunities
• Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees
• Medical, dental, vision & life insurance
• Long- & short-term disability
• 401(k) with employer match plus additional pension plan at $0 cost to employee
• Tuition reimbursement
• 4 weeks paid time off plus 11 paid holidays in the first year
• Advancement opportunities
• Arkansas Federal Credit Union membership

The role…

As a Financial Service Representative, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Using a proven methodology that allows you to engage in meaningful conversations with the members to better understand their financial needs is your primary role. By having conversations, you will be able to serve members with the right products at the right time to help the member achieve financial success.

• Build positive relationships and earn member trust to retain long-term connections
• Responsible for understanding Arkansas Federal products and services in order to enhance the member experience, deepen relationships and attract new members to Arkansas Federal
• Use a proven model to identify members needs in order to make financial recommendations
• Member account maintenance
• Guide and assist members and business partners through loan applications and other member requests

To succeed, you are...

• Friendly, conversational and trustworthy
• Technologically proficient
• Passionate and sincerely concerned for others
• Knowledgeable of financial industry models and products with a minimum of 2 years' related customer service experience
• Educated with at least a high school diploma or equivalent

EEO Statement

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.