Financial Service Rep: Growth, Training & Benefits

Heights Finance Corporation; Collierville (TN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Vision

401(k) company match

Tuition Reimbursement

Leadership development

Emergency relief fund

Job summary

Heights Finance Corporation in Collierville, TN is seeking a Financial Service Representative to deliver exceptional service to customers and guide them through loan processes. This full‑time role emphasizes relationship building, product education, and compliance.

The position offers an hourly wage of $16.25–$22.75 with benefits from day one, including PTO, health coverage, and a 401(k) plan with company match.

Qualifications

• Customer focus: a genuine desire to help others and provide top-tier service in every interaction.
• Sales mindset: confidence in promoting products and services that meet customer needs.
• Strong communication: excellent verbal and written communication skills.
• Problem solving: ability to think on your feet and offer creative solutions.
• Adaptability: willingness to learn new systems and processes.
• Team player: collaborative spirit and willingness to contribute to team success.
• Educational background: HS diploma required; college coursework a plus.
• Industry experience: customer service, sales, or consumer finance is preferred but not required.

Responsibilities

• Deliver exceptional service: provide outstanding support to customers, guiding them through the loan process.
• Drive sales growth: educate customers on financial products and services and upsell when appropriate.
• Engage customers: handle inbound calls and make outbound calls to attract new business.
• Support delinquency management: work with customers on past-due accounts toward resolution.
• Learn and grow: participate in hands-on training with mentoring to build skills.
• Ensure compliance: follow regulatory guidelines to protect customer information and assets.

Skills

Customer focus

Sales mindset

Strong communication

Problem solving

Adaptability

Team player

Educational background

Industry experience

Education

High school diploma

Job description

Heights Finance Corporation in Collierville, TN is seeking a Financial Service Representative to deliver exceptional service to customers and guide them through loan processes. This full‑time role emphasizes relationship building, product education, and compliance.

The position offers an hourly wage of $16.25–$22.75 with benefits from day one, including PTO, health coverage, and a 401(k) plan with company match.