FINANCIAL SCREENING NAVIGATOR

COOPER PEDIATRICS; Camden (NJ); On-site; USD 52,000 - 70,000; Full time

Job summary

Cooper Norcross Health is seeking a Revenue Cycle Billing/Financial Counselor to screen uninsured or underinsured patients before services and assist with eligibility options. The role involves explaining coverage options, generating liability estimates, and arranging payments while maintaining clear documentation and daily communication with staff and patients.

Minimum experience includes 2 years in healthcare revenue cycle with knowledge of NJ Charity Care and Medicaid; proficiency in MS

Qualifications

• 2 years experience in healthcare revenue cycle billing and reimbursement.
• Experience with health insurance plans and products; NJ Charity Care and Medicaid preferred.
• Proficiency in MS Office Word, Excel and Power Point.
• Detail oriented with the ability to multi-task using multiple information systems.

Responsibilities

• Financially screen uninsured and underinsured patients prior to inpatient and outpatient services, including office visits, testing, diagnostic studies, surgeries and procedures.
• Navigate and complete financial referrals for all uninsured and underinsured patients.
• Explain NJ State Presumptive Eligibility and CMS Insurance Marketplace options to patients.
• Generate patient liability estimates and provide to patients.
• Collect patient liability payments and/or establish payment arrangements.
• Provides clear and concise documentation in systems.
• Communicates daily with internal customers, providers and patients.

Job description

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Financially screens uninsured and underinsured patients prior to inpatient and outpatient services, including office visits, testing, diagnostic studies, surgeries and procedures. Financial screening process encompasses any or all of the following job functions:

• Navigates and completes financial referrals for all uninsured and underinsured patients.
• Reviews patient history involving past illnesses, treatment locations, diagnoses and final outcomes.
• Assesses patient financial status and explores all third party liability options (e.g., Charity Care, Disability, Medicaid, SEED Program, Victims of Crime, grants) to assist patients.
• Explains NJ State Presumptive Eligibility and CMS Insurance Marketplace options to patients.
• Helps patients with new health coverage to understand their benefits and use them appropriately for primary care and preventive services.
• Generates patient liability estimates and provides to patients.
• Collects patient liability payments and/or establishes payment arrangements.

Provides clear and concise documentation in systems.

Communicates daily with internal customers, providers and patients.

Experience Required

2 years experience in healthcare revenue cycle billing and reimbursement, working specifically with health insurance plans and products, NJ Charity Care and Medicaid preferred.

Experience with EPIC, IDX Flowcast and Healthquest systems preferred.

Basic knowledge of medical terminology, continuity of care protocols and coding principles.

Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians and administrators.

Education Requirements

High School Diploma required.

License/Certification Requirements

Detail oriented with the ability to multi-task using multiple information systems.

Proficiency in use of MS Office Word, Excel and Power Point.

Ability to organize, take independent action and project Cooper values to customers and co-workers.