PATIENT ACCOUNT REP FOLLOW UP

COOPER PEDIATRICS; Camden (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ is seeking a healthcare billing clerk with at least 1 year of experience to verify eligibility, communicate with patients and insurers, and resolve billing issues. The role requires strong MS Office skills and excellent communication abilities.

The candidate should be comfortable interacting with insurance carriers, patients, and administration while providing high-quality customer service and accurate account management.

Qualifications

• Must have healthcare billing experience and understand patient accounting processes.
• Strong communication skills with patients and insurance carriers.
• Proficient in MS Office and ability to document accurately.

Responsibilities

• Verify eligibility with insurance companies.
• Communicate with patients and insurance companies regarding co-pays, deductibles, denials, and cost issues.
• Resolve accounts timely and effectively and provide excellent customer service.

Skills

Communication

Healthcare billing

Interpersonal skills

Education

High School Diploma or equivalent

Tools

MS Office Suite (Excel, Word, PowerPoint)

Job description

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

• Verify eligibility with insurance companies.
• Communicate with patients and insurance companies regarding co-pays, deductibles, denials, and Cost of Benefit (COB) issues.
• Resolve accounts timely and effectively.
• Provides excellent customer service.

Experience Required

1 year healthcare billing experience.

Education Requirements

High School Diploma or Equivalent required.

License/Certification Requirements

Medical billing/coding knowledge;

Comfortable with MS Office Suite (i.e. Excel, Word, PowerPoint);

Excellent oral and written communication skills;

Ability to successfully interact with insurance carriers, patients, and administration.