Healthcare Access Specialist

Cooper University Health Care; Camden (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper University Health Care in Camden, NJ, is seeking a Patient Access Specialist to support accurate insurance verification, patient registration, and billing processes.

You will work with insurance payers, patients, and healthcare providers to resolve discrepancies, gather missing data, and prevent claim denials.

The role requires attention to detail, strong communication, and the ability to work independently in a fast-paced healthcare environment.

Qualifications

• Attention to detail and accuracy in insurance data and records.
• Strong organization to manage complex registration workflows.
• Effective communication with patients, providers, and payers.
• Customer service orientation in a healthcare setting.

Responsibilities

• Ensure quality patient registration, validation, and verification of insurance information.
• Collect and review all patient insurance information needed to complete the benefit verification process.
• Investigate missing data needed to complete the verification.
• Troubleshoot and resolve questions and concerns related to health insurance coverage.
• Coordinate benefits and MSPQ episodically for Medicare recipients.
• Assist with point-of-service collections and patient satisfaction.

Skills

Attention to detail

Strong organizational skills

Effective communication

Customer service

Education

High School Diploma

CHAA certification

HFMA certification

Tools

NaviNet

Availity

PEAR

Notivasphere

Job description

About Us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.orgto learn more.

Short Description

• The HCA Patient Access Specialist communicates with insurance companies, patients, and healthcare providers to resolve discrepancies, update records, and ensure proper billing. Accuracy is crucial to prevent claim denials and facilitate smooth reimbursement processes. This role requires attention to detail, strong organizational skills, knowledge of insurance policies, sense of urgency to meet time-sensitive insurance requirements, and effective communication skills to navigate the complexities of healthcare billing.
• The HCA Patient Access Specialist is responsible for ensuring quality patient registration, validation, and verification of insurance information. Collects and reviews all patient insurance information needed to complete the benefit verification process. Investigates missing data needed to complete the verification process. Troubleshoots and seeks solutions to problems related to questions and concerns over health insurance coverage. Knowledgeable with coordination of benefits and completing MSPQ episodically to ensure proper coordination for Medicare recipients. Additional responsibilities include point of service collections, positive telephone etiquette, and patient satisfaction in support of Cooper University Hospital Mission and Core Values. Must be able to work independently and as a team with an enthusiastic personality.
• Knowledgeable of state and federal government funding programs such as Medicare, Medicaid, and requirements to satisfy timely notification of rights as it pertains to these programs. Additionally, securing and delivering proper correspondence needed to satisfy those requirements such as CMS IMM, CMS MOON, NJ Observation, and CMS NSA forms.

• Uses all modes of electronic insurance verification, RTE, portals such as NaviNet, Availity, PEAR, Notivasphere, insurance verification websites as well as telephonic verification as needed. When appropriate, ensures the payer receives a Notice of Admission on all admissions, scheduled and non - scheduled, within 24 - hours or the next business day. Submits notice of admissions to all payors via electronic portal or fax transmittal as appropriate and timely.

• The HCA Patient Access Specialist communicates as appropriate with the physicians, NJ Medical Examiners, the Sharing Network, and Funeral Directors to ensure timely handling of deceased patients. Initiates electronic death record via NJ EDRS.

Experience Required

• 2 years required.
• 3-5 years preferred.
• Preferred Experience includes:
  • Minimum one year of registration or billing experience working in a medical facility.
  • Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals
  • Epic experience preferred

Education Requirements

High School Diploma or Equivalent required.

License/Certification Requirements

NAHAM Certified Healthcare Access Associate (CHAA) certification or HFMA Certified Revenue Cycle certification (Preferred)

Special Requirements

• Excellent verbal and written communications skills
• Experienced in use of computers and software applications, i.e., Microsoft Word, Excel, Outlook, Access,
• registration, and billing systems.
• Exceptional customer service and interpersonal skills
• Proficiency in working with payor on-line portals, i.e., NaviNet, Passport, Availity, and other third-party eligibility systems preferred.

Salary Min ($)

USD $21.00

Salary Max ($)

USD $33.00