Financial Resources Specialist

MaineGuide; Bangor (ME); Hybrid; USD 56,964,000 - 79,286,000; Full time

Benefits offered by this job

Work-Life Fit

Health Insurance Coverage

Job summary

The Department of Health and Human Services (DHHS) is seeking a Financial Resource Specialist in the Division of Support Enforcement and Recovery (DSER) for Bangor, Maine. This full-time role offers a partial telework schedule with management approval after the six-month probation period.

Responsibilities include data collection and analysis, establishing medical support obligations, and enforcement of child support, with duties spanning case processing, reporting, and coordination with field

Qualifications

• Four-year combination of education, training, and/or progressively responsible administrative/clerical experience.
• Preferred experience with the Division of Support Enforcement & Recovery (DSER).
• Demonstrated interviewing and data gathering skills to inform eligibility determinations.
• Strong communication and customer service abilities.
• Proficiency with standard desktop tools and spreadsheets.

Responsibilities

• From initial case processing, begin investigation and gather demographics and employment information.
• Determine medical insurance obligations and initiate establishment proceedings.
• Calculate health insurance costs and issue withholding orders as needed.
• Provide support for financial accounts, distributions, and debt calculations.
• Ensure data is entered in CSEME and assist with reporting and analysis.
• Support field staff with program data analysis and process improvements.
• Conduct outreach to custodial parents and service providers about services.
• Complete periodic and ad hoc reports for agents and management.

Skills

Interviews & data gathering

Communication & customer service

Task prioritization

Analytical thinking

Desktop spreadsheets/tools

Job description

Department ofHealth and Human Services (DHHS)

Opening Date:October 13, 2026

Closing Date:October 26, 2026

Job Class Code:0077

Grade:18 (Professional & Technical Svcs)

Salary:$19.88 – $27.67 per hour

Position Number:02000-1588

Location: Bangor

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

This is a full-time position with the Division of Support Enforcement and Recovery, Monday-Friday, located in Bangor, Maine under the supervision of a District Supervisor. Partial telework schedule with management approval after completing the 6-month promotional probation, based on the operational needs of the Division.

Core Responsibilities:

Financial Resource Specialists (FRS-DSER) will support two key areas of responsibility. The creation of a medical establishment and enforcement unit; and the ongoing assessment of case metrics and development of business tools to address trends in case and program performance.

The employee is responsible for collection and analysis of technical, demographic and financial information; the calculation of medical support obligations pursuant to statutory and regulatory guidelines; and the identification of health insurance withholding opportunities. This position will make decisions regarding the application of policy, procedures and law while executing the following program requirements: establishment of medical support obligations; enforcement of medical support obligations; distribution and disbursement of child support; calculation of obligations and assignment periods; processing financial tasks. The FRS-DSER position must gather information, analyze facts and apply independent judgment in the execution of their daily work.

Typical duties include, but are not limited to:

• From Initial case processing, begin investigation; gather information related to parties' demographics and employment; research and analyze court/administrative child support obligations, availability and cost of health insurance coverage.
• Determine the need to establish a medical insurance obligation; initiate notification process; manage case through establishment proceedings until resolved.
• Gather and analyze information to determine if health insurance is available; calculate costs to determine enforcement strategy; issue withholding orders.
• Provide financial support for field staff; provide expert assistance for problems related to child support payment distributions, disbursements, overpayments and accounting/debt calculations.
• Ensure obligation and insurance information is entered and maintained within CSEME.
• Apply federal measures to analyze program data and field activities to identify opportunities for growth; create strategies in cooperation with field staff to create more efficiencies in meeting federal goals.
• Perform outreach to custodial parents and other service providers regarding the benefits of child support services for families in need of child support collection.
• Conduct regular financial reviews to maintain compliance and improve effectiveness and proficiency. Complete periodic and ad hoc reports to provide information to agents, supervisors and/or management. Provide support for centralized financial account operations.
• Provide support for technical systems staff to test and maintain internal training and communication tools.

Minimum Qualifications:

To qualify, you must have a four (4) year combination of education, training, and/or progressively responsible experience performing administrative and/or complex clerical tasks including experience which demonstrates interviewing and data gathering skills as needed to form the basis for judgments in eligibility determinations.

Preference will be given to applicants with at least two (2) years’ experience with the Division of Support Enforcement & Recovery.

1. Effective communication and customer service skills.

2. Proven ability to prioritize multiple and competing tasks to meet work deadlines.

3. Ability to analyze information and make determinations in accordance with established standards.

4. Skilled in the use of standardized desktop technology and products (spreadsheets, etc.)

Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Selected candidates must have a successfully completed fingerprint-based criminal history record check on file and conducted every 5 years to ensure continued suitability for this position.

Agency information:

The Department ofHealth and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non‑custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non‑custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support. This position requires occasional travel.

Application Information:

For additional information about this position please contact Danielle Goulette, [phone].

Please submit all documents or files in PDF or Word format.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.