Financial Resources Specialist

MaineGuide; Augusta (ME); Presencial; USD 27.000 - 38.000; Jornada completa

Descripción de la vacante

The Department of Health and Human Services (DHHS) in Maine is seeking a Financial Resources Specialist to help families access childcare subsidies and support work or school attendance. You will collect and evaluate information to determine eligibility, enter data into automated systems, and initiate payments to providers, while explaining rules and policies to families and providers.

The role requires strong organization, attention to detail, and the ability to handle confidential information

Formación

• Four-year combination of education, training, and experience needed to form judgments in eligibility determinations.
• Customer service excellence in a fast-paced, diverse setting.
• Team collaboration to support shared goals and a respectful workplace.
• Adaptability to new procedures, policies, and technologies.
• Strong problem solving and professional conduct when handling sensitive information.

Responsabilidades

• As a Financial Resources Specialist, you will determine eligibility for childcare subsidies and manage related determinations.
• You will obtain information from families and providers, enter it into automated systems, and monitor subsidy payments.
• You will explain state and federal rules and policies to families and providers.

Conocimientos

Customer service

Team collaboration

Adaptability

Problem solving

Professionalism

Educación

Four-year combination of education, training, and/or experience

Descripción del empleo

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Department ofHealth and Human Services (DHHS)

Opening Date:October 16, 2026

Closing Date:October 29, 2026

Job Class Code:0077

Grade:18 (Professional & Technical Svcs)

Salary:$19.88 – $27.67 per hour

Position Number:02024-1690

Location: We currently have a vacancy located in our Augusta office

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

As a Financial Resources Specialist, you will help families improve their lives by providing them access to subsidies for childcare, enabling parents or guardians to be able to work or attend school. You will obtain and evaluate information from families in order to complete determinations and re-determinations of eligibility for childcare subsidies. You will ensure this information is entered into automated client information systems in an accurate and timely manner. You will initiate and monitor payments to providers. You will communicate directly with families and providers in order to obtain information and explain unit, state and federal rules, regulations and policies.

This position will also have:

• The ability to interpret and apply laws, regulations, and policy guidance.
• Experience working with eligibility determination systems or case management platforms.
• Strong organizational skills and attention to detail.
• The ability to manage competing priorities and deadlines in a high-volume environment.
• The ability to handle confidential and sensitive information professionally.
• Strong analytical and financial review skills.

Minimum Qualifications:

A four (4) year combination of education, training, and/or progressively responsible experience performing administrative and/or complex clerical tasks including experience which demonstrates interviewing and data gathering skills as needed to form the basis for judgments in eligibility determinations.

The backgrounds of well-qualified candidates should demonstrate the following competencies:

• 1.Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
• 2.Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• 3.Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• 4.Problem Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• 5.Professionalism: Consistently represent the Department with respect, integrity, and accountability.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Child & Family Services (OCFS), within the Department of Health and Human Services (DHHS) is responsible for ensuring the safety, permanency and well-being of children and families throughout Maine. The Office of Child and Family Services manages the Child Care Development Block Grant which provides Child Care Subsidy to eligible families. The Unit also evaluates and manages quality initiatives designed to improve the quality of childcare programs for all children.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit– Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage– The State of Maine pays85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan– The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receivesix weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.