Financial Recovery Specialist

NuMark Credit Union; Crest Hill (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Blue Cross Blue Shield health plan

3 weeks paid time off

401(k) with company match

Job summary

NuMark Credit Union in Crest Hill, IL seeks a Financial Recovery Specialist to manage delinquent loan accounts and drive timely payments. You will investigate missed payments, handle calls, maintain records, and coordinate with external agencies on repossessions.

The role requires empathy, problem-solving, and strong communication in a fast-paced credit union environment. The position requires Saturday availability once a month and offers a benefits package supporting work-life balance and

Qualifications

• High school graduate required.
• Experience in a consumer credit or lending department preferred.
• Familiarity with the credit union's lending and collection policies and procedures.
• Knowledge of applicable federal and state regulations.
• Proficient in computer applications used for the role.
• Excellent written and oral communication skills.
• Ability to work under pressure.
• Energetic and motivated individual.

Responsibilities

• Monitors and maintains delinquent loan accounts and investigates missed payments.
• Handles outbound calls and responds to inbound calls.
• Maintains accurate collection records and files.
• Identifies members with disabilities and processes credit life and disability insurance claims and payments.
• Interacts with outside agencies regarding repossessions and recoveries.
• Explores innovative methods to encourage timely payments (e.g., direct deposit, payroll deduction, autopay).
• Processes, monitors, and maintains loan workout requests.
• Handles force-placed insurance, postings, refunds, and related adjustments.

Skills

Communication skills

Organizational skills

Pressure tolerance

Energetic & motivated

Education

High school diploma

Tools

Computer proficiency

Job description

Are you an organized, detail-oriented individual looking to make a difference in the financial world? Are you excited about getting your finance career started with a fast-growing company?

As a Financial Recovery Specialist, you will be responsible for all collection efforts related to all real estate, secured, and unsecured loans. The Financial Recovery Specialist uses problem-solving skills to investigate reasons for missed payments and uses empathy to encourage members (customers) to make timely payments.

Please note that this position requires availability on Saturday mornings/early afternoons at least once a month.

What You’ll Do:

• Monitors, works, and maintains the Credit Union’s delinquent loan accounts. Performs problem-solving activities with relation to these accounts including the investigation of missed loan payments.
• Handles outbound calls in queues and any incoming calls.
• Maintains accurate collection records and files.
• Identifies and assists members with medical disability, and processes credit life and disability insurance claims and payments.
• Handles repossessions. Interfaces and serves as liaison with outside agencies related to repossessions and recoveries.
• Looks for innovative and creative ways to not only reach members with delinquent accounts but also to encourage timely payments through direct deposit, payroll deduction and auto-pay, etc.
• Processes, monitors, and maintains loan workout requests.
• Handles force placed insurance – adds premiums, posts refunds, increases and/or recalculates loan payments, skip claims, and damage claims.

Qualifications:

• High school graduate required.
• Experience in a consumer credit/lending department preferred.
• Must be thoroughly familiar with the credit union’s lending and collection policies and procedures.
• Knowledge of all applicable federal and state related regulations.
• Proficient in computer applications associated with the position.
• Possesses excellent written and oral communication skills.
• Able to work under pressure.
• Highly energetic and motivated individual.

More about Us:

NuMark’s mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve. Take a look at our core values that dictate how we treat members and each other:

Passionate – We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families on their lifelong financial journeys.

Accountable – We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect.

Collaborative – We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal.

Knowledgeable – We believe knowledge is power and that it should be freely shared with our members, communities, and employees.

Member Centric – NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

Benefits:

We want to make sure you’re taken care of, which is why we strive to offer competitive and cost‑conscious benefits for you and your family. Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays Off, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Reimbursed), 401(k) Savings Plan with Company Match & Profit Sharing, Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time, and Career Advancement Opportunities.

Equal Opportunity Employer:

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to talk and hear both in-person and by telephone is required.
• Light to moderate lifting may be required up to 25 pounds.
• Regular, predictable, in-person attendance is required at the employee’s assigned location(s) for all scheduled shifts.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

• Moderate noise (i.e., business office indoors with computers, phone, and printers, light traffic).
• Ability to work in a confined area.

The budgeted compensation range for this position is $23.00-$26.00 per hour (non-exempt). Individual rates vary based on skills and experience.