Branch Manager I

NuMark Credit Union; Plainfield (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) Savings Plan with Company Match

Job summary

NuMark Credit Union is seeking a Branch Manager I to lead a team of frontline staff, deliver exceptional member service, ensure branch operations run smoothly, and drive sales to exceed goals.

The schedule is Monday–Saturday with one day off during the week; candidates must be available on Saturdays. NuMark emphasizes a supportive culture, professional development, and a member-centric approach to helping families achieve their financial dreams.

Qualifications

• Minimum three years in financial institution operations and sales.
• Prior management experience preferred.
• Ability to guide groups to accomplish tasks.
• Adapt leadership style to reach goals; strong interpersonal skills.
• Desire for continual professional development.
• Effective communication skills.
• Willingness and ability to substitute at other local branches if necessary.

Responsibilities

• Lead frontline staff to deliver top customer service.
• Ensure branch operations run smoothly and meet goals.
• Coach and develop direct reports for growth.
• Delegate tasks and responsibilities.
• Assess team strengths and development needs; provide coaching.
• Provide quarterly and annual performance feedback.
• Foster a positive team environment and resolve conflicts with empathy.

Skills

Sales experience

Management experience

Leadership skills

Coaching

Communication skills

Staffing

Interpersonal skills

Flexibility

Education

High school diploma

Job description

Are you a knowledgeable leader looking to develop a strong team of financial professionals? Are you an expert in guiding a team to exceed sales goals and customer expectations?

As a Branch Manager I, you will lead a team of frontline personnel to provide top-notch customer (member) service, ensure that all branch operations are running smoothly, and exceed product and service sales goals to become a trusted partner in making dreams a reality.

Please note the schedule for this position is Monday-Saturday. This position requires availability for Saturday. The Credit Union is always closed on Sundays, but employees are required to work Monday-Saturday with one day off during the week.

What You'll Do:

• Responsible for all operational aspects of the branch, under the direction of the Regional Branch Manager and Assistant Vice President of Member Experience.
• Coordinates the priorities of staffing, service quality, and product delivery in the member service and financial service areas.
• Coaches and develops direct reports to exceed organizational and individual goals.
• Effectively delegates tasks and responsibilities among team members.
• Continually assesses team members' strengths and development needs to administer individualized coaching sessions aimed at professional growth.
• Empowers direct reports to take accountability for their actions and performance. Provides instruction and feedback on performance quarterly, annually, and as necessary.
• Builds and continually contributes to a positive team environment by celebrating achievements, resolving conflicts with empathy, and providing honest and constructive criticism.

Qualifications:

• A minimum of three years of financial institution operations and sales experience is required.
• Prior management experience preferred.
• Ability to get ideas accepted and to guide a group or individual to accomplish the task.
• Ability to modify leadership style and management approach to reach a goal and possess strong positive interpersonal and leadership skills.
• Desire for continual professional development.
• Effective communication skills.
• High school diploma.
• Willingness and ability to substitute at other local branches if necessary.

More about Us:

NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve. Take a look at our core values that dictate how we treat members and each other:

Passionate – We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families on their lifelong financial journeys.

Accountable – We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect.

Collaborative – We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal.

Knowledgeable – We believe knowledge is power and that it should be freely shared with our members, communities, and employees.

Member Centric – NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

Benefits:

• Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO)
• Dental
• Vision
• 3 weeks of Paid Time Off
• Paid Holidays Off
• Company Lunches and Parties
• Birthday Holidays
• Life Insurance (Company Paid)
• Short and Long Term Disability (Company Reimbursed)
• 401(k) Savings Plan with Company Match & Profit Sharing
• Flex Spending Account
• Accident Insurance Plans
• Education Reimbursement for Bachelor or Master's Degrees
• Employee Assistance Program
• Paid Community Volunteer Time
• Career Advancement Opportunities.

Equal Opportunity Employer:

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to handle cash and operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to talk and hear both in-person and by telephone is required.
• Light to moderate lifting may be required up to 25 pounds.
• Regular, predictable, in-person attendance is required at the employee's assigned location(s) for all scheduled shifts.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

• Moderate noise (i.e., business office indoors with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to stand at a teller station for an extended period.

The budgeted compensation range for this position is $60,000.00 - $75,000.00 annually (exempt). Individual rates vary based on skills and experience.