Bilingual Universal Service Representative

NuMark Credit Union

Aurora (IL)

On-site

USD 32,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Blue Cross Blue Shield (HMO, PPO)

Dental

Vision

3 weeks of Paid Time Off

Paid Holidays

Company Lunches and Parties

Birthday Holidays

Life Insurance

Short and Long Term Disability

401(k) with Company Match

Flexible Spending Account

Accident Insurance

Education Reimbursement

Employee Assistance Program

Paid Volunteer Time

Career Advancement Opportunities

Job summary

NuMark Credit Union in Aurora, IL seeks a Universal Service Representative who combines sales mindset with outstanding member service to help individuals reach their financial goals. You will upsell and cross-sell NuMark products, process loans, open accounts, and handle cash with discretion, while meeting Saturdays and thriving in a team-focused environment.

The role offers an incentive plan with uncapped earning potential; top performers may earn significant bonuses based on product upsell and

Qualifications

Minimum three years of credit union or banking teller experience.
Consumer lending experience preferred.
Ability to obtain an NMLS number.

Responsibilities

Build member relationships by providing exceptional service and using open-ended questions.
Achieve sales goals by understanding member situations, offering products, and exceeding expectations.
Open various types of accounts and cross-sell loans with other departments.
Process loan applications and disbursements for loans including consumer and home equity.
Accurately handle cash and non-cash transactions and balance cash drawers.
Ensure confidentiality of member information in every situation.
Contact prospective and existing members to solicit new business by email or phone.
Routinely maintain accounts according to member requests.

Skills

Upsell & cross-sell

Customer service

Cash handling

Communication

Team player

Education

High School Diploma

Job description

Are you passionate about making a difference in your community, helping individuals reach their financial goals? Are you sales-driven with a desire to provide top-notch customer service while earning limitless monetary incentives for your hard work?

As a Universal Service Representative, you will act as a \"jack of all trades\" with the vast amount of financial knowledge that you bring to the table. You will not only represent the heart of NuMark Credit Union by offering products and services that meet our member's (customer's) financial needs, but you will also perform supervised lending activities, becoming a trusted partner in making dreams a reality.

You'll also be eligible for our monthly incentive plan, which offers uncapped earning potential based on the products and services you upsell or cross‑sell. Our top performers typically earn an additional $1.50 to $2.00 per hour once incentives are calculated.

That means your second paycheck of the month could increase by a few hundred dollars to over a thousand dollars, depending on your performance.

Please note the schedule for this position is Monday-Saturday. This position requires availability for Saturday. The Credit Union is always closed on Sundays, but employees are required to work Monday-Saturday with one day off during the week.

What You'll Do:

Build member relationships by providing exceptional service and using open-ended questions to determine where they are in their financial life-cycle.

With full knowledge of NuMark products, achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations.

Open various types of accounts and communicate with other departments to cross-sell products, such as loans.

Process loan applications and handle disbursals & closings for various types of loans, including consumer and home equity.

Accurately handle cash and non-cash transactions and balance cash drawers.

Ensure confidentiality of member information in every situation.

Contact prospective and existing members to solicit new business by email or phone to meet specific goals.

Routinely maintain accounts according to member requests.

Qualifications:

Ability to effectively upsell and cross-sell products and services.

A minimum of three years of credit union or banking teller experience is preferred.

Consumer lending experience preferred.

Ability to obtain NMLS number.

Desire to develop sales skills.

Desire for continual professional development.

Effective communication skills.

High school diploma.

Cash handling experience.

Willingness and ability to substitute at other local branches if necessary.

More about Us:

NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve. Take a look at our core values that dictate how we treat members and each other:

Passionate

We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families on their lifelong financial journeys.

Accountable

We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect.

Collaborative

We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal.

Knowledgeable

We believe knowledge is power and that it should be freely shared with our members, communities, and employees.

Member Centric

NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

Benefits:

Blue Cross Blue Shield (HMO, Options or PPO)

Dental

Vision

3 weeks of Paid Time Off

Paid Holidays Off

Company Lunches and Parties

Birthday Holidays

Life Insurance (Company Paid)

Short and Long Term Disability (Company Reimbursed)

401(k) Savings Plan with Company Match & Profit Sharing

Flex Spending Account

Accident Insurance Plans

Education Reimbursement for Bachelor or Master's Degrees

Employee Assistance Program

Paid Community Volunteer Time

Career Advancement Opportunities

Equal Opportunity Employer:

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to handle cash and operate a computer, telephone, and keyboard.

Specific vision abilities required by this job include close vision requirements due to computer work.

The ability to talk and hear both in-person and by telephone is required.

Light to moderate lifting may be required up to 25 pounds.

Regular, predictable, in-person attendance is required at the employee's assigned location(s) for all scheduled shifts.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).