Client Support Specialist, Pricing & Reference Data

ICE Clear Europe Limited; Jacksonville (FL); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Intercontinental Exchange, Inc. in Jacksonville, FL is seeking a detail-oriented analyst to support global clients with market data, pricing, and methodology inquiries. You will collaborate with multiple ICE teams to provide coherent information and proactive service.

The role requires a Bachelor's degree and strong communication, with the ability to learn quickly and work under pressure in a fast-paced environment.

Qualifications

• Bachelor's degree in finance, economics, or related field.
• Strong communication and problem-solving skills.
• Ability to learn quickly and work under pressure.

Responsibilities

• Support international clients including banks, funds, and insurers with inquiries via email and phone.
• Research and respond to client questions across reference data, pricing, and methodology.
• Analyze valuation disputes, troubleshoot technical issues, and use multiple tools to conduct analyses.
• Identify trends and escalate improvements to enhance client experience and workflow.
• Interact daily with data, product support, and account teams to maximize efficiency.

Skills

Analytical thinking

Communication skills

Team player

Problem solving

Attention to detail

Learning ability

Time management

Education

Bachelor's degree

Job description

Job Purpose

The team is in charge of analysis, checks and monitoring for ICE Data Indices and Pricing & Analytics clients globally.A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, rebalancing questions, methodology and product issues.

The team is working with multiple ICE teams globally such as Data, account managers, product. Constantly taking more responsibilities and getting exposure to new product.

The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow toprovide a high level of support for a portfolio of our top global clients.

Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.

Responsibilities

• Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
• Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken
• Support clients across the different reference data, pricing and index level inquiries, methodology question etc.
• Analyze valuation disputes and discrepancies, and troubleshoot technical issues
• Use multiple types of tools and systems to conduct analysis
• Problem solving and troubleshooting
• Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers
• Identify trends to address with the client or internally to improve client experience and workflow
• Communicate with colleagues to maximize efficiencies
• Tracking client questions and issues

Knowledge and Experience

• Bachelor's degree required
• Basic knowledge of the Financial Services industry
• Able to learn quickly
• Organized and multi-task
• Problem solving skills
• Critical thinking
• Team player
• Technical skills
• Ability to work under pressure
• Effective listening, verbal and written communication skills
• Experience in a professional work environment
• Positive attitude and deep customer service orientation
• Must be able to work flexible shifts between 8:00 AM and 8:00 PM to ensure proper coverage

Schedule

In office 5days/week - Monday-Friday

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.