Financial Counselor - West Union, IA

Gundersen Health System; West Union (IA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

401(k) with matching

Paid time off

Competitive health insurance

Tuition reimbursement

Job summary

Emplify Health, a partnership of Bellin Health and Gundersen Health System, seeks a Financial Counselor to support patients with self-pay balances and insurance follow-through. The role involves estimating liabilities, collecting payments, and guiding patients to financial assistance.

This full-time, on-site position is based in West Union, IA, working 7:30am–4:30pm, Monday–Friday, with comprehensive benefits and opportunities for career growth within the network.

Qualifications

• Must have high school diploma or equivalent.
• Preferred: Associate or Bachelor’s degree in healthcare administration, business, finance or related field.
• 1 year work experience, preferably in medical facility, insurance or office setting.
• Experience with EPIC or similar EMR is a plus.

Responsibilities

• Estimate financial liabilities for self-pay patients and those with outstanding balances.
• Collect payments and facilitate pre-registration for selected patient populations.
• Audit guarantor accounts to resolve billing issues.
• Identify and secure financial assistance for patients.
• Serve as liaison to improve the financial experience for patients.

Skills

Communication skills

Computer skills

Organization skills

Education

High school diploma or equivalent

Associate or Bachelor’s degree (preferred)

Tools

EPIC

Job description

Love + medicine is who we are, it’s what we do, it’s why people want to work here.

Scheduled Weekly Hours:

40

We’re not just filling positions, we’re building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

We are seeking a dedicated Financial Counselor to join our team, providing essential support in managing financial obligations for self-pay patients and those with outstanding balances after insurance. In this role, you will serve as a vital liaison, estimating financial liabilities, collecting payments, and facilitating pre-registration for specific patient populations. You will work closely with patients to identify and secure appropriate financial assistance while conducting thorough audits of guarantor accounts to resolve billing issues. Your expertise will be crucial in ensuring a seamless financial experience for our patients.

What’s Available:

• Full-time : 40 hours/week, Monday - Friday between 7:30am - 4:30pm
• Location: West Union, IA
• Fully on-site position

Why You’ll Love It Here:

• Starting wage $19.05/hour + more for experience!
• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Career Growth/CDC - Growth opportunities and access to Emplify Health’s Career Development Center to help you navigate your career

What You’ll Need:

• Required: High school diploma or equivalent
  • Preferred: Associate or Bachelor’s degree in healthcare administration, business, finance, or another medical-related field
• Required: 1 year work experience, preferably working in a medical facility, insurance company or office setting
  • Preferred: Experience working directly with patients in a medical facility or insurance company, preferably as a financial counselor or similar role with an understanding of basic insurance and medical terminology
  • Preferred: Experience working with electronic medical record systems, preferably EPIC
• Strong communication, computer, and organization skills

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan’s Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer