Financial Counselor: Patient Billing & Financial Aid

Moffitt Cancer Center; Oregon; Hybrid; USD 28,000 - 43,000; Full time

Job summary

Moffitt Cancer Center is seeking a Financial Counselor PAR I to support patients by managing a call queue, initiating financial assistance applications, and handling self-pay accounts. You’ll set up payment plans, process payments, and respond to billing inquiries for both hospital and physician billing.

The role requires strong math and customer service skills, knowledge of third-party regulations, and proficiency with Word, Excel, and PowerPoint.

Qualifications

• High School Diploma or GED required.
• 3+ years in healthcare with emphasis on physician/hospital collections, insurance verification, or financial counseling.
• Moffitt Revenue Cycle or related experience is a plus.

Responsibilities

• Manage call queue and support patients with financial counseling.
• Initiate financial assistance applications and set up payment arrangements.
• Process payments and address billing inquiries for hospital and physician accounts.
• Investigate payment resources and communicate status to patients and insurers.
• Identify billing or coding problems and route to appropriate department for resolution.

Skills

Communication skills

Customer service

Mathematical calculations

Regulatory knowledge

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Moffitt Cancer Center is seeking a Financial Counselor PAR I to support patients by managing a call queue, initiating financial assistance applications, and handling self-pay accounts. You’ll set up payment plans, process payments, and respond to billing inquiries for both hospital and physician billing.

The role requires strong math and customer service skills, knowledge of third-party regulations, and proficiency with Word, Excel, and PowerPoint.