FINANCIAL COUNSELOR PAR I

Moffitt Cancer Center; Oregon; Hybrid; USD 28,000 - 43,000; Full time

Job summary

Moffitt Cancer Center is seeking a Financial Counselor PAR I to support patients by managing a call queue, initiating financial assistance applications, and handling self-pay accounts. You’ll set up payment plans, process payments, and respond to billing inquiries for both hospital and physician billing.

The role requires strong math and customer service skills, knowledge of third-party regulations, and proficiency with Word, Excel, and PowerPoint.

Qualifications

• High School Diploma or GED required.
• 3+ years in healthcare with emphasis on physician/hospital collections, insurance verification, or financial counseling.
• Moffitt Revenue Cycle or related experience is a plus.

Responsibilities

• Manage call queue and support patients with financial counseling.
• Initiate financial assistance applications and set up payment arrangements.
• Process payments and address billing inquiries for hospital and physician accounts.
• Investigate payment resources and communicate status to patients and insurers.
• Identify billing or coding problems and route to appropriate department for resolution.

Skills

Communication skills

Customer service

Mathematical calculations

Regulatory knowledge

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces.

Summary

The Financial Counselor PAR I is tasked with managing a call queue and supporting patients by initiating financial assistance applications, handling self-pay accounts, setting up payment arrangements, processing payments, and addressing billing inquiries related to patient accounts for both hospital and physician billing. This position delivers account status updates to patients and insurance companies to confirm that all potential payment resources have been investigated and utilized. Additionally, the Financial Counselor PAR I detects any billing or coding problems and directs the issue to the relevant department for resolution.

Minimum Education

• High School Diploma/GED

Minimum Experience Required

• Minimum three (3) years' experience working in a healthcare setting with an emphasis in physician/hospital collections, insurance verification, and/or financial counseling**
• Two (2) years Moffitt Revenue Cycle experience can be considered in lieu of three (3) years' experience in physician/hospital collections or financial counseling.

Minimum Skills/Specialized Training Required

• Experience with physician/hospital collection or insurance verification.
• Proficiency in mathematical calculations and various analysis techniques.
• Working knowledge of third party regulation, collection laws and techniques.
• Must possess excellent communication skills and customer service recovery skills.
• Computer skills along with Microsoft Word, Excel, and PowerPoint.

Salary Range

Salary Range $20.64 - $31.47. Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at or by email at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.