Financial Counselor | Oncology

UPMC; Moon Township (Allegheny County); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

UPMC seeks a Financial Counselor for the Medical Oncology network, based in Moon Township. The role covers our medical oncology network across Butler, Beaver, Cranberry, McCandless, Pittsburgh (St. Margaret), and Natrona Heights, with occasional travel as needed.

The counselor verifies insurance, secures authorizations, explores financial assistance options, and supports front office operations. You’ll assist with intake, manage phone triage, and help schedule appointments, ensuring a smooth

Formación

• Verify insurance benefits and secure authorizations.
• Assist with intake of consults and front office tasks.
• Support scheduling and patient communication.

Responsabilidades

• Obtain initial and subsequent prior authorizations as required by payers.
• Verify insurance benefits prior to visits and treatments.
• Initiate Financial Assessment Application for patients without adequate insurance.
• Collaborate with billing to resolve open insurance claims.
• Assist with other office functions as required.
• Ability to work in a team environment.
• Evaluate self-pay patients for eligibility for financial assistance.
• Demonstrate effective communication to solve problems.
• Protect patient confidentiality per HIPAA regulations.
• Complete the financial counseling process prior to treatment.
• Meet with patients and families to discuss billing issues.
• Use the Summary of Patient Reimbursement and Liability Form for approvals.

Conocimientos

Insurance verification

Authorization processing

Financial counseling

Patient scheduling

HIPAA compliance

Team collaboration

Descripción del empleo

Join our team as a Financial Counselor in Medical Oncology!

Position: Financial Counselor with UPMC Hillman Cancer Center medical oncology network

Status: Regular, Full-Time 40 hours/week

Hours: Monday through Friday, 8:00 am - 4:30 pm. No evenings, weekends, or holidays!

We have an exciting opportunity for aFinancial Counselorwho will play a crucial role in ensuring patients receive the care they need.

This unique role will be based out of our Moon Township office while providing support across our medical oncology network, including Butler, Beaver, Cranberry, McCandless, Pittsburgh (St. Margaret), and Natrona Heights. Occasional travel to these locations may be required based on operational needs.

As a Financial Counselor, you’ll be at the heart of the patient experience. In addition to verifying insurance benefits, securing authorizations, and exploring financial assistance options, this role also supports key front office operations. You’ll assist with the intake of consults, manage phone triage, and help schedule patient appointments, making you a vital link between patients, providers, and the care team.

Your expertise, attention to detail, and collaborative approach will help create a smooth, supportive experience for patients from their first call through their visit. If you enjoy variety, teamwork, and making a meaningful impact each day, this role offers the opportunity to truly make a difference.

Responsibilities:

• Obtain initial and subsequent prior authorization/referrals as required by specific payers.
• Secure verification of insurance benefits prior to office visits and required treatments.
• Initiate Financial Assessment Application for those patients who do not have adequate insurance coverage.
• Work in collaboration with billing department to resolve open insurance claims as presented by walk-in patients.
• Assists with other office functions as required.
• Ability to work in a team environment.
• Evaluate all self pay patients, as well as those patients who are being prescribed drugs that are not reimbursable, to determine eligibility for financial assistance through drug reimbursement programs, off label drug policy, medical assistance and/or all other applicable programs as made available.
• Demonstrate the ability to solve problems through effective communication.
• Demonstrate an understanding of patient confidentiality with regards to HIPAA Regulations in order to protect both the patient and the UPMC Cancer Centers.
• Complete the financial counseling process for all patients prior to treatment, including evaluation of patient financial obligations.
• Meet with patients and designated family members to discuss billing issues.
• Utilize the Summary of Patient Reimbursement and Liability Form and obtain appropriate approvals, as required, prior to services being rendered.