Financial Counselor I - Full-Time

Mat-Su Regional Medical Center; Palmer (AK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous PTO

Extended Illness Bank

401(k) Matching

Career Advancement

Rewards & Recognition

Exclusive Discounts

Job summary

Mat-Su Regional Medical Center in Palmer, AK is seeking a full-time Financial Counselor I to support the Admitting department. The role involves verifying insurance coverage, securing financial arrangements, and coordinating patient account management to promote a positive financial experience.

Responsibilities include establishing payment plans, processing financial assistance applications, and maintaining thorough documentation across the patient journey from pre-admission to post-discharge

Responsibilities

• Establishes and manages patient financial arrangements and payment plans according to policy.
• Verifies insurance eligibility and benefits and assists with financial counseling.
• Responds to patient inquiries regarding balances, billing, and coverage with timely follow-up.
• Maintains accurate documentation of actions and communications in the EHR system.
• Coordinates with departments to resolve account issues and ensure accurate billing.

Job description

Seeking a full-time Financial Counselor I to support our Admitting department at Mat-Su Regional Medical Center, located at 2500 S Woodworth Loop, Palmer AK. Responsible for coverage of clinic claim correction and facility hospital financial services.

Day Shift: 40 hours weekly, scheduled to be determined.

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

What we Offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Matching 401(k)
• Opportunities for Career Advancement
• Rewards & Recognition Programs
• Exclusive Discounts and Perks

Job Summary

The Financial Counselor I supports patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating all aspects of patient account management. This role serves as a key resource for patients by providing financial counseling, facilitating assistance applications, and ensuring accounts are processed accurately and in a timely manner. The Financial Counselor I interacts regularly with patients, insurance payors, and internal departments to promote account resolution and ensure a positive patient financial experience.

Essential Functions

• Establishes payment arrangements with patients according to departmental policies and procedures.
• Accurately completes and submits financial assistance applications and follows up on required documentation.
• Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable.
• Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation.
• Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner.
• Reviews and processes adjustment requests and monitors approved adjustments for accuracy.
• Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types.
• Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up.
• Coordinates with other departments as needed to resolve account issues and ensure account accuracy.
• Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in healthcare registration, billing, collections, or a related field required
• 2-4 years of experience in financial counseling or insurance verification preferred

Knowledge, Skills and Abilities

• Knowledge of healthcare billing and insurance verification processes.
• Strong interpersonal and communication skills with a customer service focus.
• Ability to organize and prioritize tasks in a fast-paced environment.
• Proficiency in Google and Microsoft platforms and electronic health record systems
• Ability to maintain confidentiality and professionalism in all patient interactions.