Financial Counselor - Full Time

Georgetownbehavioral; Georgetown (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Georgetown Behavioral Healthcare Hospital is seeking a full-time Financial Counselor to generate clean bills for payers, maximize upfront collections, and manage interdepartmental workflows within the revenue cycle. The role requires interviewing patients and families, verifying insurance benefits, and ensuring accurate registration data while maintaining HIPAA compliance.

Strong computer and communication skills are essential, with a preference for candidates who have 3–5 years in admitting or

Qualifications

• Requires high school diploma; bachelor’s degree preferred.
• Three to five years admitting and/or financial counseling experience preferred.
• Proficient with basic office software and patient data entry.

Responsibilities

• Interview patients and families to gather information for admission/registration.
• Verify insurance benefits and document verification process in system.
• Perform admitting/registration tasks to ensure complete and accurate information.
• Obtain pre-authorization or referrals for specific services.
• Maintain confidentiality under HIPAA standards.

Skills

Basic PC skills

HIPAA confidentiality

Diplomacy and customer service

English communication (verbal)

Interpersonal communication

Data entry accuracy

Self-pay and payer knowledge

math aptitude

Ability to work under pressure

Adaptability with diverse groups

Education

High School degree

Bachelor's degree preferred

Tools

Microsoft Outlook

Word

Excel

Job description

We are searching for a full-time Financial Counselor to generate clean bills for primary, secondary and tertiary payers, maximize upfront collections, minimize exposure of accounts at risk, ensure clean account receivable balances, maximize self pay collections, and effectively manage the interdepartmental workflow within the revenue cycle.

Responsibilities

• Ensures patients and relatives are interviewed to obtain necessary personal and financial information needed for admission/registration of the patient.
• Has knowledge of governmental and managed care payer requirements.
• Understands the data elements required to generate a clean bill.
• Verifies insurance benefits of the patient and fully documents the verification process in the system.
• Performs all admitting/registration activities to ensure that complete and accurate information is entered into the system in a timely manner.
• Implements policies and procedures for admission/registration of all patients.
• Ensures that eligibility is reverified when applicable.
• Ensures that daily census is accurate, in both paper and system formats. Accuracy includes patient location and program type codes.
• Completes all required forms for admission/registration of a patient and ensures that all required documentation is given to the patient and/or patient's family.
• Enters complete and accurate documentation into the system describing all patient related admitting/registration activities.
• Upholds the Organization's ethics and customer service standards.
• Obtains pre-authorization or referrals required for specific medical services or procedures.
• Completes other duties as assigned.

Education

High School degree or equivalent required. Bachelor's degree preferred.

Experience

Three to five year admitting and/or Financial Counseling preferred.

Knowledge, Skills & Abilities

• Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word and Excel.
• Has knowledge of governmental and managed care payer requirements.
• Demonstrates understanding of the various "Self Pay" account classifications and their applicable patient statement processes.
• Understands the data elements required to generate a clean bill.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Well developed verbal and written communication skills in English; Additional language abilities desirable.
• Knowledge of basic math and modern office procedures.
• Ability to work well under pressure with minimal supervision.
• Ability to remain seated at switchboard for long periods of time without significant discomfort or distress.
• Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organization.

Screening Requirements

Must successfully pass background check, drug screen, physical and be able to provide positive employment references.

Physical Demands

With or without reasonable accommodations, must be able to stoop, kneel, crouch, reach, stand for sustained period of time, walk, pull, lift, raise and move objects from position to position (up to 50 lbs), finger grasp; feel sizes, shapes, temperatures, and textures; express or exchange ideas orally and potentially loudly, accurately, or quickly; visually detect, determine, perceive, identify, recognize, judge, observe, inspect, assess; perceive the nature of sound with or without correction; perform repetitive motions of the wrist, hands, or fingers. Typing, data entry (finger dexterity) and ability to hold hands steady on keyboard when typing. Sit at extended period of time with erect posture. Reading forms/computer screens. Ability to communicate verbally over the phone.

Benefits

Full-time employees are eligible for medical, dental, vision, company paid disability, 401(k) and a generous amount of paid time off.

Equal Opportunity Statement

Georgetown Behavioral Healthcare Hospital is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Disclaimer

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital.