Financial Counselor, Cooley Dickinson Hospital

Mass General Brigham Incorporated; Northampton, Northern (MA, KY); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham Incorporated in Northampton, MA is seeking a Financial Counselor for Cooley Dickinson Hospital. You will counsel patients on payment responsibilities and assist with financial options, ensuring accuracy and compassionate communication.

Daily duties include collecting insurance and demographic information, guiding patients to Medicaid or other programs, and helping with required authorizations and third-party applications. Onsite schedule is Mon–Fri, 8:00 am–4:30 pm.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in financial management preferred.
• 1+ year of medical office experience preferred.
• 1+ year of financial counseling experience preferred.
• Strong problem solving, analytical skills, and initiative.

Responsibilities

• Counsel patients on payment options and financial assistance.
• Explain costs, payment methods, and insurance coverage.
• Obtain accurate demographic, insurance, and eligibility data.
• Assist with pre-certifications or authorizations as needed.
• Support completion of forms for financing or third-party applications.

Skills

Problem solving

Analytical thinking

Teamwork

Confidentiality

Customer service

Microsoft Office

Medical terminology

Education

High School Diploma or GED

Associate's Degree in Financial Management

Job description

## Financial Counselor, Cooley Dickinson HospitalApply: Onsite: Northampton-MA: Full time: Posted Today: RQ4081596Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Responsible for counseling patients or parties responsible for payment. Also educates patients on their responsibilities and potential options, ensuring accuracy, while compassionately explaining to the patients their financial obligations during the financial counseling session. In addition, must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications. Essential Functions - Provides warm and friendly greetings to patient and their families/visitors, upon interaction and educates patient regarding financial assistance programs - Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion. - Provide information to patients on costs, payment methods and alternatives to payments/financial assistance. - Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner. - Review the patient’s services for diagnosis, ensures appropriate insurance coverage and may obtain necessary authorizations. - Maintains empathy and professionalism in registration interviews and while providing regulatory information and notices.**Qualifications****Education*** High School Diploma or Equivalent required* Associate's Degree Financial Management preferred**Experience*** 1+ years of medical office experience preferred* 1+ years of financial counseling preferred**Knowledge, Skills and Abilities*** Strong problem solving and analytical skills and proactive initiative.* Ability to work both independently and as part of a team.* Ability to maintain confidentiality.* Strong communication and customer service skills.* Proficiency with Microsoft Office.* Strong understanding of medical terminology as well as ICD-9 and CPT codes.**Working Schedule:*** Onsite, Monday - Friday 8am - 4:30pm.* Location: Cooley Dickinson Hospital, 30 Locust Street, Northampton, MA**Additional Job Details (if applicable)****Remote Type**Onsite**Work Location**30 Locust Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$19.81 - $28.30/Hourly**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.