Accounts Receivable Supervisor, Commercial

Mass General Brigham; Somerville (MA); On-site; USD 80,000 - 116,000; Full time

Job summary

Mass General Brigham is seeking a Financial Operations Analyst to monitor billing workflows, analyze denials, and support timely charge review and follow-up. Remote work is available, with responsibilities spanning payer communications, reconciliation, and performance coaching.

The position emphasizes collaboration with the Patient Financial Services team, ensuring accuracy and efficiency across commercial plans including Point32Health and Tufts.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in Finance or Accounting preferred.
• Associate's degree in related field of study preferred.

Responsibilities

• Monitors work queue and daily performance; assist in coaching and training.
• Escalates and resolves technical and operational problems; communicates payer trends.
• Oversees billing and follow-up to support timely charge review and claims submission.
• Supervises team member efforts and aligns daily work with Patient Financial Services goals.
• Identifies payer denial trends and collaborates with payer representatives to improve follow-up.

Skills

Strong accounting knowledge

Problem-solving and decision-making

Written and oral communication

Attention to detail and organization

People leadership (coaching)

Education

High School Diploma or equivalent

Associate's degree in Finance

Associate's degree in Accounting

Associate's degree in related field

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The role monitors work queue volumes daily, adjusts team member schedules according to the strategic direction and goals set forth by management, and identifies trends for escalation. Monitors daily team performance and quality assessments, continuously working to improve people, processes, and technology across the team.

Does this position require Patient Care? No

Essential Functions

• Monitors work assigned to team members, proactively identifying high-risk accounts receivable requiring prompt attention.


• Identifies, escalates, and solves technical and operational problems; understands and recognizes broader impact across the department in conjunction with payer rules and regulations.


• Completes evaluations timely and coordinates team member coaching and training.


• Onboards and motivates team members, connecting daily work to Mass General Brigham and RCO mission.


• Evaluate work performance and complete productivity/quality assessments in a timely, including transparent communication on results.


• Conducts frequent huddles and at least bi-weekly 1:1s to facilitate feedback from team members and ensure alignment with Patient Financial Services goals.


• Supervises effective billing and follow-up team members to support timely charge review and claims submission in addition to no response, denial, and appeal follow-up, minimizing account touches.


• Identifies, analyzes, and follows up on payer issues and denial trends, interacting with payer representatives and others to ensure accurate and timely follow-up.

Qualifications

Education

High School Diploma or Equivalent required and Associate's Degree Finance preferred or Associate's Degree Accounting preferred or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

Yes

Experience

• Leading others 0-1 year required and Relevant finance, accounting, denials, patient financial services 2-3 years required

Knowledge, Skills And Abilities

• Strong accounting knowledge and understanding theory.


• Knowledge of generally accepted accounting procedures and principles supervising.


• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.


• Excellent problem-solving and decision-making skills.


• Strong written and oral communication skills.


• Strong attention to detail and organization.

Additional Job Details (if Applicable)

This position will be covering commercial plans, including Point32Health and Tufts.

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$79,560.00 - $115,720.80/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

Benefits and Compensation

• In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.