Financial Counselor (Admissions)

ABA Centers of America; Fort Lauderdale (FL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

21 paid days off

Flexible Spending Account options

401(k) with employer match

Job summary

A leading autism care provider in Fort Lauderdale is looking for a Financial Counselor to support families through financial processes. This role involves reviewing invoices, explaining insurance coverage, and being the primary financial resource for families. Ideal candidates will possess strong customer service skills and experience in revenue cycle processes. This full-time position offers a salary range of $70,000 to $85,000 annually.

Qualifications

• Minimum 2 years of revenue cycle or patient financial services experience.
• Experience working with families of children with autism or special needs.
• Ability to simplify complex billing details.

Responsibilities

• Provide personalized invoice review sessions for families.
• Educate families on in-network and out-of-network coverage.
• Monitor aged accounts and resolve discrepancies.

Skills

Customer service experience

Billing explanation

Insurance knowledge

Empathy

Communication skills

Active listening

Bilingual (Spanish/English)

Tools

EHR systems

Excel

Job description

Financial Counselor (Admissions)

Location: Lauderdale Lakes, FL (In‑Office)

Salary: $70,000 – $85,000 per year

About ABA Centers of America

We are the nation's fastest‑growing provider of autism care, delivering high‑quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020,we'vescaled from a single clinic tonearly 70 operating areas in more than a dozen states, supported by a high‑performance corporate infrastructure and data‑driven decision‑making.

Recognized as the #5 fastest‑growing private company in America by Inc. magazine, ABA Centers of America is a self‑funded, founder‑ledorganization—ararity in today's healthcare landscape. We'veachieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.

Our corporate team plays a mission‑critical role in this success—developing scalable systems, managing risk, and driving the analytics that power our growth. Ifyou'rea strategic thinker who thrives in a fast‑paced, purpose‑driven environment, we offer a unique opportunity to help shape the future of autism care—while building on a legacy of operational excellence.

ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status‑quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.

About the Role

The Admissions Financial Counselor supports families through a patient‑focused approach. This position blends strong customer service skills with a solid understanding of the revenue cycle without involvement in direct claims processing or insurance verification. Serving as the primary financial resource for families, this role is responsible for reviewing invoices, explaining coverage distinctions such as in‑network versus out‑of‑network services, and guiding families through Single Case Agreement processes.

Key Responsibilities

• Provide personalized invoice review sessions (via phone, video, email, or patient portal) to ensure families clearly understand billing details
• Break down invoices line by line, including service dates, billed units, rates, insurance payments, and outstanding balances
• Communicate complex billing concepts in clear, family‑friendly terms
• Educate families on the differences between in‑network coverage (contracted rates, co‑insurance, deductible status) and out‑of‑network financial obligations (higher responsibility, potential reimbursement)
• Utilize visual tools—such as PDF summaries and screen sharing—to illustrate how coverage status impacts costs
• Proactively identify potential out‑of‑network situations and guide families through available options (e.g., Single Case Agreements, self‑pay)
• Act as the primary point of contact for all Single Case Agreement (SCA) inquiries during financial discussions
• Explain SCA details including approval status, effective dates, covered services, reimbursement structure, and expiration timelines
• Provide families with simplified written SCA summaries within 24 hours of request
• Monitor aged accounts to identify variances and collaborate with the billing team to resolve discrepancies
• Support financial processing activities including payment reconciliation, payment plan setup, and refund handling
• Maintain accurate patient account updates when SCA terms or reimbursement rates change
• Respond promptly to all patient inquiries within 24 business hours
• Manage difficult billing conversations with empathy, accuracy, and a solutions‑focused approach
• Consistently achieve a 95%+ satisfaction rating for financial counseling interactions, measured through post‑interaction surveys

Qualifications

• Minimum 2 years of experience in revenue cycle or patient financial services, ideally within ABA, behavioral health, or pediatric therapy settings.
• Strong background in customer service, preferably working directly with families of children with autism or special needs.
• Demonstrated expertise reviewing patient invoices and explaining billing details and EOBs in clear, accessible language.
• Advanced knowledge of insurance cost‑sharing concepts, including deductibles, co‑insurance, out‑of‑pocket maximums, and network status implications.
• Proven ability to educate patients on Single Case Agreements (SCAs), including terms, coverage, and financial impact.
• Skilled in patient portals, EHR systems, and Excel for documentation, financial tracking, and follow‑up management.
• Familiarity with ABA service models and related billing requirements.
• Exceptional communication, empathy, and active listening skills—able to simplify complex financial information under pressure.
• Experience creating patient‑friendly billing education resources a plus.
• Bilingual (Spanish/English) preferred.

Outstanding Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long‑term disability, and life insurance
• Generous 401(k) with up to 6% employer match