Financial Counselor

Cencora | Pharma solutions; Town/Village of Harrison (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Join a compassionate and mission-driven team as a Fertility Financial Counselor at a leading company in advanced reproductive care. You'll empower patients by guiding them through financial options and support during their fertility journey, contributing to a purpose-driven environment dedicated to building families.

Benefits

Competitive compensation and benefits package

Supportive and inclusive culture

Qualifications

• 2-4 years of experience in a medical office, ideally in financial counseling.
• Proficiency in reviewing Explanation of Benefits (EOBs) and handling patient inquiries.
• Experience in OB/GYN, fertility, or specialty practices is highly desirable.

Responsibilities

• Serve as a financial guide for patients throughout their fertility journey.
• Verify insurance benefits and explain coverage details.
• Calculate out-of-pocket costs and maintain patient financial records.

Skills

Communication

Attention to Detail

Multitasking

Education

Bachelor's degree or equivalent healthcare experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

EMR/EHR

Job description

Fertility Financial Counselor

Do you want to support families on their path to parenthood?
Are you driven to help patients navigate the often-complex world of insurance and fertility treatment costs? If so, we invite you to join our compassionate and mission-driven team.

At Illume Fertility, we provide advanced reproductive care in a supportive, patient-centered environment. As a Financial Counselor, you’ll play a key role in empowering patients with the financial knowledge they need to make informed decisions about their care.

What You’ll Do

• Serve as a financial guide for patients throughout their fertility journey, primarily through phone, email, and in-person consultations
• Verify insurance benefits, confirm eligibility, and explain coverage details
• Review treatment plans and calculate out-of-pocket costs (e.g., copays, deductibles, IVF/IUI cycle payments)
• Clearly present financial agreements, consent forms, and available payment options
• Collaborate with billing and coding teams to ensure accuracy in documentation and timely account follow-up
• Track and maintain patient financial records in accordance with clinic policy and compliance regulations
• Support daily administrative or revenue cycle operations as needed

What You Bring

• 2–4 years of experience in a medical office, ideally in financial counseling, billing, or insurance verification
• Proficiency in reviewing Explanation of Benefits (EOBs), payer remittances, and handling patient inquiries regarding balances or denials
• Excellent communication skills with a patient-first mindset
• Strong attention to detail and ability to multitask in a fast-paced clinical environment
• Proficiency in Microsoft Outlook, Word, and Excel; EMR/EHR experience
• Bachelor’s degree or equivalent healthcare experience preferred
• Previous experience in OB/GYN, fertility, or other specialty practice is highly desirable

Why Join Us?

• Be part of a purpose-driven team helping build families every day
• Work in a supportive, inclusive, and team-oriented culture
• Competitive compensation and benefits package

Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity, national origin, disability, or veteran status.

Apply today to make a meaningful impact on someone’s journey to parenthood.