Financial Counselor

Salinas Valley Health; Salinas (CA); On-site; USD 84,444,124 - 101,636,572; Full time

Job summary

Salinas Valley Health seeks a Patient Financial Services specialist to evaluate patients’ ability to pay and arrange payment schedules. You will follow up with responsible parties for non-payment of bills and determine if collections have been exhausted, offering alternative resources to finance hospitalization.

The role involves processing letters, liens, charity care applications, and handling inquiries, with attention to accuracy in the computer system and communication across language

Qualifications

• Knowledge of medical terminology and general billing practices.
• Familiarity with government programs and payer policies.
• Ability to operate computer systems and enter data accurately.

Responsibilities

• Evaluates patient’s ability to pay bills and arranges payment schedules.
• Follows up with responsible parties for non-payment of bills.
• Interprets for non-English speaking patients/public.
• Maintains records of accounts and comments in the system.
• Responds to inquiries from collection agencies.

Skills

Medical terminology

Billing software

Computer literacy

Government programs

Education

High school diploma or GED

Tools

Billing systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Department:Patient Financial ServicesWorks under the supervision of the Business Services Coordinator. Evaluates patient’s ability to pay bills and arranges for payment schedules, follows up with responsible parties for non-payment of bills and determines if collection efforts have been exhausted. Provides patients with alternative resources to finance hospitalization. Performs other duties as assigned.Composes and types letters, liens and probate claims.Arranges for and collects payments for pre-registered patients, in-house and discharged patients.Answers inquiries accurately and courteously.Enters detailed comments into the computer system.Evaluates and processes incoming mail.Maintains a system for periodic review and follow-up on unpaid accounts.Greets patients and public politely.Responds to inquiries from collection agencies.Receives required documentation for charity care patients.Provides patients with options of program coverage and assists with completion of applications.Receives and reviews all admissions with self-pay portion for possible third-party governmental coverage.Follows up with responsible parties and third-party payor on unpaid accounts.Refers accounts to outside collection agencies when collection efforts have been exhausted.Processes loan applications.Processes bankruptcy notices.Maintains records and files account transaction, hard copy and computer system.To be vigilant of co-members desk when vacant.Interprets for non-English speaking patients/public.Performs other duties as assigned.Education: Work requires knowledge generally acquired through a high school education or GED.Licensure: None.Experience: One (1) or more years collection or organization business office experience, including medical terminology, computer experience, general billing and governmental program knowledge.Pay Range: The hourly rate for this position is $29.47 - $35.47. The range displayed on this job posting reflects the target for new hire salaries for this positionJob Specifications:Union: NUHWWork Shift: Day ShiftFTE: 1.0Scheduled Hours: 40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!