Financial Counselor

Amberwell Health Hiawatha; Hiawatha (KS); On-site; USD 38,000 - 52,000; Full time

Job summary

Amberwell Health Hiawatha is seeking a Financial Counselor to register patients for hospital inpatient and emergency services and collect accurate demographic and billing information. The role also identifies patients needing financial assistance and assists with applications while updating records in the hospital information system.

The position requires high school level education, prior healthcare billing or customer service experience, and strong organizational and communication skills.

Qualifications

• High School Diploma or GED required.
• Previous experience in healthcare billing preferred.
• Previous customer service experience required.

Responsibilities

• Collect complete demographic and insurance information from patients.
• Enter collected information accurately into the hospital information system.
• Obtain copies of necessary documentation and patient signatures.
• Identify patients requiring financial assistance and assist with applications.
• Monitor newborn enrollment in Medicaid when applicable.
• Promote compliance with hospital payment policies for self-pay accounts.
• Assist with setting up payment plans and generate reports as needed.

Skills

Customer service

Interpersonal skills

Attention to detail

HIPAA compliance

Basic computer skills

Education

High School Diploma or GED

Job description

BASIC FUNCTION:The Financial Counselor provides point-of-care service to register patients for hospital inpatient and emergency department services. This role accurately collects relevant patient and billing information to ensure the hospital collects revenue. The Patient Navigator enters collected information into the hospital information system, as well as updating previously entered information as needed. Additionally, this role leverages criteria to proactively identify patients requiring financial assistance and assists patients in utilizing these programs.SHIFT DAYS/HOURS:7:00 AM to 4:00 PM, Monday through Friday; Hours are subject to change based on business necessity.ESSENTIAL FUNCTIONS:Collect complete demographic and insurance information from patients.Enter collected information accurately into hospital information system.Obtain copies of necessary documentation.Obtain patient signatures as required.Leveraging standard criteria, proactively identify patients in need of financial assistance.Determine appropriate assistance program and assist patient in application process.Monitor OB departments for newborns requiring enrollment in Medicaid and assist in enrollment.Assist in promoting patient compliance with collection policies on all self-pay/contractual accounts.Greet patients and families in a professional manner and respond to requests or guide patient to the appropriate department or individual.10. Engage Patient Accounts Clerk for assistance in setting up payment plans.11. Create or generate reports as needed by the Patient Engagement Manager.12. Receive patient payments and enter into hospital information system.13. Assist with Switchboard and Admissions when not with a patient.14. Other duties as assigned.QUALIFICATIONS:Education: High School Diploma or GED equivalent.Experience: Previous experience in healthcare billing required. Previous customer service experience preferred.Certificates, License, Registrations: None required.Knowledge,Skills and Abilities: Basic computer proficiency, including spreadsheetsBasic insurance understandingExcellent organizational and prioritization skillsStrong interpersonal skillsAttention to detailCustomer service skillsStrong written and oral communication skillsMaintain compliance with HIPAA and patient confidentialityPhysical: Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently. Requires walking or standing to a significant degree, or requires sitting most of the time, but entails pushing and/or pulling of arm or leg controls.INTERPERSONAL RELATIONSHIPS:Supervision Received: Patient Engagement ManagerSupervision Exercised: NoneOther: Patients, families, visitors, other hospital personnel, medical staff, other medical facilitypersonnel, community program personnel, mortuary personnel, EMS personnel,members of the general publicEXPOSURE TO HAZARDS:According to OSHA standards, this position is classified as low risk with little or no risk of exposureEQUIPMENT USED:Computer, printer, photocopier, telephone