Financial Counselor

RWJBarnabas Health

Newark (NJ)

On-site

USD 32,000 - 43,000

Full time

6 days ago

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Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Tuition Reimbursement

Job summary

RWJBarnabas Health is seeking a Financial Counselor to support hospital patients in navigating insurance, charity care and Medicaid, ensuring coverage for services and collecting at point of service. The role requires handling 20–30 patients per shift and collaborating with social work and clinical teams.

The ideal candidate will be bilingual, detail-oriented, and able to communicate effectively with patients, families and staff, with availability for weekend/holiday shifts at various hospital

Qualifications

High School Diploma or GED
Available on rotating weekends and holidays
Available for 37.5 hours per week
Willingness to report to one of the listed NJ hospitals (Clara Maass, Cooperman Barnabas, Newark Beth Israel, Jersey City Medical Center, Trinitas Regional)
Bilingual skills preferred (English/Spanish/Arabic/Creole or Portuguese)

Responsibilities

See 20–30 patients per shift by appointment, phone, or bedside to discuss Charity Care or Medicaid
Counsel patients on eligibility for programs and submit applications for timely approval
Interact with patients, families, visitors, clinical staff, and departments
Create financial estimates and collect point-of-service payments when appropriate
Act as a patient advocate addressing billing, access to care and service quality
Collaborate with social workers and case management to support discharge funding
Ensure accurate and timely account updates for Medicaid, Charity Care, or commercial coverage
Research and resolve issues delaying payment or account resolution
Support quality, productivity, and collection goals while maintaining patient-centered service
Partner across revenue cycle and hospital departments to facilitate efficient account resolution

Skills

Bilingual

Attention to detail

Computer skills

Verbal communication

Written communication

Education

High School Diploma or GED

Job description

Financial Counselor

Req #: 0000260922

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: Patient Financial Services

Pay Range: $23.04 - $30.73 per hour

Location: 201 LYONS AVENUE, NEWARK, NJ 07112-2027

Job Title: Financial Counselor

Location: Various Hospital Sites

Department Name: Patient Financial Services

Req #: 0000260922

Status: Hourly

Shift: Day

Pay Range: $23.04 - $30.73 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The role of a Financial Counselor is to step in when a patient needs support by ensuring financial coverage is cleared for hospital services. Imagine your loved one without insurance, unsure of what to do next, while in the hospital. That's where you as a financial counselor come in. Our Financial Counselors are critical to patient care and serve as a patient advocate working collaboratively with social work, case management, and clinical teams to support access to care.

As a Financial Counselor, a typical day might include:

Patient facing in a hospital setting, seeing anywhere from 20 to 30 patients a shift by appointment, phone call, or bedside to discuss the requirements for Charity Care or Medicaid.
Counsel patients on their eligibility for programs and submit applications for timely approval.
Handle regular interaction with patients, families, visitors, clinical staff, and hospital departments.
Create financial estimates and collect point-of-service payments when appropriate.
Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
Collaborate with social workers and case management to support funding for discharge planning
Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
Research and resolve issues that may delay payment or account resolution
Support quality, productivity, and collection goals while maintaining patient-centered service
Partner across the revenue cycle and hospital departments to facilitate efficient account resolution.

This role might be for you if:

You thrive in a patient facing environment where things are fast paced, and you are detail oriented.
You are bilingual as we serve patients of all backgrounds and often require translation skills.
You are hardworking, empathetic, have excellent attendance.

To be considered for this opportunity, you must meet the below schedule and skill requirements:

High School Diploma or GED
Available on rotating weekends and holidays
Available for 37.5 hours per week
Willingness to report to one of the following hospitals:
- Clara Maass Medical Center - Belleville, NJ
- Cooperman Barnabas Medical Center - Livingston, NJ
- Newark Beth Israel Medical Center - Newark, NJ
- Jersey City Medical Center - Jersey City, NJ
- Trinitas Regional Medical Center - Elizabeth, NJ
Strong attention to detail and computer proficiency
Effective verbal and written communication skills
Bilingual skills: English/Spanish/Arabic/Creole or Portuguese (Preferred)

Why You’ll Love Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

Generous Paid Time Off (Vacation, Holidays, Sick Time)

Medical, Dental & Vision Insurance

Prescription Drug Coverage

Retirement Plans

Paid Parental Leave

Tuition Reimbursement

Student Loan Planning Support

Life and Disability Insurance

Wellness Programs and Flexible Spending Accounts

Voluntary Benefits (like Pet Insurance)

Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation-where every team member plays a vital role. When you join us, you’re not just building a career-“you’re helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.