Financial Counselor

Trinity Health Mid-Atlantic; Grove City (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Mount Carmel Health System in Grove City is seeking a Financial Counselor to advocate for patients, determine liability, and connect patients with financial assistance or payment options. You will serve as a liaison between Revenue Site Operations and Patient Financial Services, counseling on treatment costs, insurance benefits, and all available financial options.

The role emphasizes securing payment arrangements, auditing bills for front-end accuracy, and collaborating with leadership to

Qualifications

• High school diploma or GED.
• 2–3 years experience in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services.
• Certification HFMA CRCR and/or NAHAM CHAA required within one year of hire.
• Understanding of basic billing and coding.

Responsibilities

• Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance.
• Secures and documents payment arrangements.
• Assists patients in financing, payment plans, financial assistance and all financial options.
• Audits bills for front-end accuracy to increase collections and decrease write-offs.
• Works with Revenue Site Operations and division leadership to improve collections.
• Experience in the Medicaid Application process.

Skills

Patient counseling

Financial assistance

Payment arrangements

Billing and coding awareness

Medicaid application knowledge

Education

High school diploma or GED

HFMA CRCR certification

NAHAM CHAA certification

Job description

Employment Type: Full time Shift: Description: Position Purpose: Financial Counselor advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment. Shift: Monday - Friday day shift, no weekend

Location: Mount Carmel Grove City, 5300 N Meadows Dr, Grove City, OH 43123

What You Will Do:

Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance. Secures and documents payment arrangements. Assists patients in financing, payment plans, financial assistance and all financial options through the organization. Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs. Works closely with RSO and division leadership to improve collections. Experience in the Medicaid Application process.

Minimum Qualifications:

• High school diploma or GED.
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services.
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.

Position Highlights and Benefits:

• Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.
• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
• Relocation assistance (geographic and position restrictions apply).
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday.
• You deserve to get paid every day!

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs.

If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You! Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.