Financial Coordinator - Hematology/ Oncology-28885

Rush University Medical Center; Chicago (IL); On-site; USD 28,000 - 44,000; Full time

Job summary

Rush University Medical Center in Chicago seeks a Financial Coordinator to assist patients with understanding benefits and out-of-pocket costs. You will estimate service costs, develop payment plans, and post payments accurately while explaining insurance terms and in-network details.

This role requires strong customer service, basic medical terminology knowledge, and proficiency with Microsoft Office and Epic.

Qualifications

• High school diploma/GED required.
• Basic knowledge of medical terminology.
• Understands insurance concepts (in/out of network).
• Proficiency with Microsoft Office Suite.
• Excellent interpersonal skills with ability to work on an interdisciplinary team.
• Working knowledge of creating and maintaining spreadsheet-based reports is a requirement.

Responsibilities

• Calculates estimated patient cost and out-of-pocket responsibility; answers questions about financial responsibility.
• Documents stages and issues in Epic.
• Administers Financial Assistance applications and arranges payment plans with patients; provides supporting documentation.
• Documents all payment arrangements and issues letters of agreement.
• Accepts and applies payments according to policy and procedures.
• Utilizes resources to obtain clinical information for billing authorization.
• Acts as liaison for Finance to obtain documents for billing transplant or global cases.
• Creates and maintains various reports.
• Identifies benefit limitations and assists with financial arrangements for patient portions.
• Obtains and disseminates contract details for facility and physician services.
• Performs financial counseling for self-pay population and refers to public aid when appropriate.

Skills

Financial counseling

Customer service

Microsoft Office

Interdisciplinary teamwork

Spreadsheet reporting

Education

High school diploma or GED

Tools

Epic

Excel

Job description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hematology-Oncology

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $20.19 - $31.80 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

The Financial Coordinator position is responsible for providing financial counseling duties to assist patients in understanding their benefits and out of pocket costs. These activities include but are not limited to: providing an estimate for services, developing a payment plan, accepting and posting a patient's payment, providing insurance-related information (in-network, contractual information), and processing Financial Assistance applications. He/she provides excellent customer service to patients and their families. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other Information

• High school diploma/GED required.
• Basic knowledge of medical terminology.
• Possesses a basic understanding of insurance plans (benefits) and contracts (in/out network).
• Understands basic concepts as they pertain to registration and insurance.
• Proficiency with the Microsoft Office Suite.
• Excellent interpersonal skills with the ability to work effectively on an interdisciplinary team.
• Working knowledge of creating and maintaining spreadsheet-based reports is a requirement.

Preferred Job Qualifications

• Two years of relevant experience required. Previous experience in a medical healthcare environment as a Patient Access Coordinator, Biller/Collector, or Financial Counselor strongly preferred.
• Bilingual proficiency preferred.

Responsibilities

• Calculates an estimated patient cost and out of pocket, responsibility, and answers questions regarding patients financial responsibility.
• Accurately documents stages and or issues surrounding the applications that are in process in Epic.
• Administers financial assistance applications in compliance with the department Financial Assistance Program. Accurately makes payment arrangements with patients and supplies supportive documentation.
• Accurately documents all payment arrangements and issues appropriate letters of agreement.
• Accurately accepts and applies payments according to policy and procedures.
• Utilizes all resources available to obtain clinical information in a timely manner that is required to obtain authorization.
• Functions as a liaison for the Finance Department to obtain all required documents needed for billing transplant services as episodic cases or global cases.
• Creates and maintains various reports.
• Identifies benefit limitations and assist patient/responsible parties with financial arrangements for the patient portion of the bill.
• Obtains and disseminates contractual network details for both the facility and physician services.
• Performs financial counseling for self-pay population and assists them on programs offered by the medical center. Refers appropriate patient population to public aid consultant.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.