Financial Counselor - Patient Access-27479

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center in Chicago, IL, is seeking a Financial Counselor to secure transplant, psychiatric, and rehabilitative services and provide outstanding patient-centered financial counseling.

The role emphasizes excellent customer service to patients and external clients, with duties in identifying payment sources, charity eligibility, and arranging payment plans. Bilingual skills are preferred, and the schedule is full-time with 8-hour shifts.

Qualifications

• High School Diploma or Equivalent.
• Two years’ previous experience in a medial healthcare environment.
• Demonstrate knowledge and proficiency in securing governmental and non-governmental accounts for payment.
• Working knowledge of creating and maintaining spreadsheet based reports.
• Bilingual proficiency.

Responsibilities

• Identify/counsel potential and repeat/recurring bad debt patients to prevent the rendering of non-urgent care services. Offer payment options to patients based upon policy and procedure.
• Identify potential charity and grant patients, assist patients with completing eligibility applications, make eligibility determinations (up to $5000 is actual or estimated charges), and notify patients of decisions.
• Make patient payment arrangements.
• Investigate additional payment sources.
• Accept payments.
• Serve as customer service resource for walk-in patients in hospital lobby/patient registration area.
• Handle customer service phone calls (pertaining only to prospective services and in-house patients).
• Provide price estimates to patients, physician offices and ancillary departments.
• Complete cross training to be a Registration Specialist.
• Complete daily and weekly volume/productivity management reporting.
• Participate in/assist with quality management process(es).
• 100% of accounts requiring patient payment arrangements are concluded with a payment schedule in place prior to the end of the "Bill Hold" period.
• 90% of Customer Service phone are remedied at the time the call is received.
• Supervisor/Manager reviews work queue of accounts and various reports.

Skills

Customer service

Spreadsheet reports

Education

High School Diploma or Equivalent

Job description

Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Patient Access-Pre-Visit
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 AM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

The Financial Counselor position is responsible for securing all Transplant, Psychiatric, and rehabilitative services as outlined in the principle responsibilities. Provide excellent customer service to both our patient population and internal as well as external clients. Perform financial counseling duties to assist patients/responsible parties in identifying payment sources. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other Information

Required Job Qualifications:

• High School Diploma or Equivalent
• Two years’ previous experience in a medial healthcare environment
• Demonstrate knowledge and proficiency in securing governmental and non-governmental accounts for payment.
• Working knowledge of creating and maintaining spreadsheet based reports.

Preferred Job Qualifications

• Bilingual proficiency.

Responsibilities

• Identify/counsel potential and repeat/recurring bad debt patients to prevent the rendering of non-urgent care services. Offer payment options to patients based upon policy and procedure.
• Identify potential charity and grant patients, assist patients with completing eligibility applications, make eligibility determinations (up to $5000 is actual or estimated charges), and notify patients of decisions.
• Make patient payment arrangements.
• Investigate additional payment sources.
• Accept payments.
• Serve as customer service resource for walk-in patients in hospital lobby/patient registration area.
• Handle customer service phone calls (pertaining only to prospective services and in-house patients).
• Provide price estimates to patients, physician offices and ancillary departments.
• Complete cross training to be a Registration Specialist.
• Complete daily and weekly volume/productivity management reporting.
• Participate in/assist with quality management process(es).
• 100% of accounts requiring patient payment arrangements are concluded with a payment schedule in place prior to the end of the "Bill Hold" period.
• 90% of Customer Service phone are remedied at the time the call is received.
• Supervisor/Manager reviews work queue of accounts and various reports.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.