Financial Coordinator

Mass General Brigham; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare organization in Boston seeks a Financial Coordinator to manage the dental billing process and improve revenue cycle performance. The ideal candidate will collaborate across departments, ensuring compliance with payer rules and maintaining accurate financial records. This role requires strong analytical and communication skills, along with 3-5 years of relevant experience in healthcare billing.

Qualifications

• Minimum of 3-5 years relevant experience, preferably in healthcare or dental billing.
• Proficiency in medical/dental terminology and billing systems is required.

Responsibilities

• Manage dental billing processes and oversee accounts.
• Obtain insurance authorizations and negotiate with insurance companies.
• Participate in billing process improvement projects.

Skills

Excellent communication skills

Strong analytical abilities

Interpersonal skills

Attention to detail

Customer service orientation

Proactive and solution-oriented mindset

Typing speed over 40 WPM

Education

High school diploma or GED

Some college, Associate’s or Bachelor’s degree

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the supervision of the Practice Manager, the Financial Coordinator manages the dental billing process, oversees accounts, and supervises the revenue cycle to improve performance. This detail-oriented individual collaborates with patients, payers, and staff on finance-related issues across the organization.

Qualifications

Primary Duties and Responsibilities: List essential responsibilities, major duties, projects, and objectives. These should be evaluated and included in annual reviews. Use bulleted list to explain how the role is performed.

• Obtain insurance authorizations for appointments and procedures by providing required information to third-party payers timely.
• Understand notification requirements for schedule and status changes. Know coordination of benefits, Medicare Secondary Payer, and managed care plans.
• Inform patients and physicians of potential insurance issues before appointments. Coordinate authorization processes in compliance with payer rules. Negotiate with insurance companies for procedure approvals. Reschedule elective procedures if necessary.
• Verify benefits with insurers, including foreign and domestic payers.
• Develop dental estimates, collect deposits and payments, and transfer funds to appropriate systems.
• Participate in billing process improvement projects.
• Keep accurate records of financial transactions.
• Prepare billing summaries and claims for submission.
• Collaborate with billing staff and management.
• Follow-up on claims with payers and insurers.
• Enter comments into billing systems.
• Respond to billing inquiries from patients.
• Identify and report system issues.
• Help establish billing and insurance policies.
• Address problematic payers and accounts.
• Serve as a contact for insurance questions and access to care.
• Perform patient registration and admissions as needed.
• Attend department meetings and perform other duties as assigned.

Skills & Competencies:

• Excellent communication skills
• Strong analytical abilities
• Interpersonal skills to build relationships
• Proficiency in medical/dental terminology and billing systems
• Knowledge of reimbursement, billing, and collections
• Customer service orientation
• Teamwork
• Attention to detail
• Ability to work under pressure and handle sensitive information
• Manage large workloads
• Good judgment and cross-cultural communication skills
• Strong computer skills
• Proactive and solution-oriented mindset
• Typing speed over 40 WPM
• Familiarity with MGH environment preferred

Additional Job Details

Licenses, Certifications, and/or Registrations: Not applicable

Education:

Minimum: High school diploma or GED

Preferred: Some college, Associate’s or Bachelor’s degree

Experience:

Minimum: 3-5 years relevant experience

Preferred: Experience in hospital/healthcare, dental billing, coding, and Epic systems

Remote Type: Onsite

Work Location: 165 Cambridge Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (US)

EEO Statement: We are an Equal Opportunity Employer. Qualified applicants will receive consideration regardless of protected statuses. Reasonable accommodations are provided upon request. Contact Human Resources at (857)-282-7642 for accommodations.