DCG Clinics Support Specialist

Augusta University; Augusta (GA); On-site; Full time

Job summary

A leading educational institution in Augusta is seeking a DCG Clinics Support Specialist to deliver high-quality customer service in a healthcare setting. The role involves managing patient registrations, scheduling, and administrative tasks while ensuring compliance with customer service standards. Candidates should have an associate's degree or equivalent and strong customer service skills. Experience in a multi-provider dental practice is preferred.

Qualifications

• Must provide high-level customer service.
• Knowledge of dental procedures and terminology is preferred.
• Experience managing patient schedules is preferred.

Responsibilities

• Maintain a productive provider schedule to meet practice production goals.
• Provide friendly and consistent customer service to patients.
• Register patients in the AxiUm system and assist with administrative duties.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Education

Associate's degree or equivalent

Tools

AxiUm system

Microsoft Excel

Microsoft Word

Job description

DCG Clinics Support Specialist

Location: Augusta University | Full Time

Job ID: 286822

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. Augusta University is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians bring the medicine of tomorrow to patient care today. Our mission and values are detailed at the university website.

Location addresses:
Augusta University Health Sciences Campus, 1120 15th Street, Augusta, GA 30912
Summerville Campus, 2500 Walton Way, Augusta, GA 30904

Job Summary

DCG requires staff to deliver high-quality customer service. The incumbent represents a friendly, welcoming customer service atmosphere and must deliver professional service in person and over the phone to patients, providers, and staff. Responsibilities include patient registration in the AxiUm system, scheduling coordination to maximize provider production, check-in/check-out processes, payment posting, handling inquiries from new patients, appointment confirmations and rescheduling, and assisting with patient account analysis while maintaining DCG customer service standards.

Responsibilities

• SCHEDULE: Maintain a productive provider schedule to meet practice production and financial goals. Manage recall lists and keep patients informed of policies during scheduling. Prioritize same-day appointments.
• COMPLIANCE WITH CUSTOMER SERVICE STANDARDS: Provide friendly, consistent customer service to patients, providers, and staff in person and by phone.
• CUSTOMER SERVICE: Greet patients, assist with check-in, update information, verify insurance, accept and post payments, and ensure next appointments or recalls are scheduled.
• ADMINISTRATIVE DUTIES: Register patients in the AxiUm system and send new patient welcome letters.
• APPOINTMENTS AND REFERRALS: Reschedule as needed, manage referrals, schedule referral appointments, and monitor status.
• GENERAL OFFICE DUTIES: Answer incoming calls, handle patient inquiries, and assist with scheduling or redirecting calls as appropriate.
• REPORTS: Generate reports in AxiUm on unscheduled treatments and recall lists; perform mail merges for patient management.
• PATIENT ACCOUNTS: Help patients access account information and resolve discrepancies.
• RECONCILIATION: Balance daily payments.
• OTHER DUTIES: Perform other job-related duties as assigned.

Qualifications

Required

• Associate's degree from an accredited college or university, or
• High school diploma, GED, or equivalent with two years of relevant experience. Must provide high-level customer service.

Preferred

• Front office experience in a multi-provider dental practice
• Knowledge of dental procedures and terminology
• Extensive customer service experience/training
• Experience managing patient schedules; Spanish language ability a plus

Knowledge, Skills & Abilities

• Knowledge: Coordinate and schedule appointments to maximize provider production; greet patients, verify information at check-in, and post payments; computer proficiency (Excel and Word).
• Skills: Excellent customer service, strong communication, organizational skills, accuracy, and problem-solving.
• Abilities: Maintain confidentiality; meet deadlines; work independently and as part of a team.

Policies

Shift/Salary/Benefits information is provided as part of the standard employment package. This position requires a background check and, where applicable, a credit check for positions of trust. Some roles may require a drivers license and motor vehicle report. All employees must uphold confidentiality and privacy policies.

Equal Employment Opportunity

Augusta University is an equal opportunity employer. We welcome applicants from all backgrounds, including individuals with disabilities and veterans.

How To Apply

To apply, visit the Augusta University jobs site: https://www.augusta.edu/hr/jobs/ or the USG careers portal listed in the posting. For assistance, contact 706-721-9365.