Financial Center Manager: Lead Sales & Customer Experience

Northwest Bank; Johnstown (Cambria County); On-site; USD 60,000 - 90,000; Full time

Job summary

Northwest Bank is seeking a Financial Center Manager to oversee daily operations with a focus on customer service excellence and sales growth. You will lead a team, coach staff, and ensure compliance with bank policies and regulatory requirements while driving performance and community involvement.

The role emphasizes collaboration, staff development, and maintaining a secure, customer-centric banking environment in the Johnstown area.

Qualifications

• Ability to lead sales goals and coach staff to meet targets.
• Experience in managing daily operations and ensuring compliant processes.
• Strong communication and teamwork skills for staff and customers.
• Ability to analyze operations and drive efficiency and risk controls.
• Proven ability to develop talent and foster a customer-centric culture.

Responsibilities

• Oversee daily operations of the financial center and ensure exceptional customer service.
• Develop and implement strategies to meet or exceed sales targets for banking products and services.
• Lead by example in sales activities and motivate staff to achieve objectives.
• Provide guidance, coaching, and performance evaluations for team members.
• Ensure compliance with policies, regulations, and confidentiality requirements.
• Represent Northwest Bank in the local community and CRA efforts.

Skills

Sales leadership

Management

Customer service

Leadership

Compliance

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Bank is seeking a Financial Center Manager to oversee daily operations with a focus on customer service excellence and sales growth. You will lead a team, coach staff, and ensure compliance with bank policies and regulatory requirements while driving performance and community involvement.

The role emphasizes collaboration, staff development, and maintaining a secure, customer-centric banking environment in the Johnstown area.