Financial Center Manager- Hurst

Socket.dev; Hurst (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

EECU, Fort Worth-based community credit union, seeks a Financial Center Manager for the Hurst location to lead customer experience, drive sales growth in loans and deposits, and ensure compliance with regulations. You will coach staff, manage center operations, and nurture community partnerships to enhance overall performance.

The role requires leadership in a fast-paced environment, a focus on customer service, and alignment with center budgets and P&L.

Qualifications

• Three to five years minimum experience in retail financial services, financial center leadership or related experience.
• Proven leader with coaching and empowering employees to improve results.
• Ability to organize and manage competing priorities effectively.
• Excellent customer and business focus with strong communication and interpersonal skills.

Responsibilities

• Creates a customer centric financial center culture focused on exceptional customer experience.
• Leads by example to promote exceptional customer experience and a positive culture.
• Educates customers on using EECU mobile banking as needed.
• Participates in community events to build the EECU brand and local partnerships.
• Coaches, develops, and motivates employees to achieve financial center goals.

Skills

Retail financial services leadership

Coaching & mentoring

Customer service focus

Strong communication

Time management

Data analytics

Microsoft Office proficiency

Education

High School Diploma or equivalent

College Degree preferred

Tools

Microsoft Office

Job description

EECU is seeking an energetic, self-motivated, FinancialCenter Manager for our Hurst location,who is focused on taking care of our customers and creating a customer-centric environment.

The financial center manager is focused on building lasting relationships with customers, building relationships in the community, and with employees. The manager will direct all aspects of the financial center and is responsible for growing the business related to loans, deposits, and ancillary products and referrals. In addition, the manager will coach and mentor all employees to ensure expectations are met.The financial manager will be responsible for direct oversight of the financial center. This position is responsible for driving financial center performance, sales growth,customer satisfaction through visible leadership, performance management, collaborative key partnerships, prioritization, planning, and problem resolution whileadhering to assigned center P&L and budgets.

Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief. Required to attend initial and ongoing annual Bank Secrecy Act training.

Job responsibilities:

• Creates a customer centric financial center culture that focuses on creating exceptional customer experience.
• Through visible leadership, encourages team members to provide an exceptional customer experience along with an engaging culture
• Ability to set the tone of the financial center to provide an exceptional customer experience and culture.
• Ensures that customers are educated in how to use the EECU mobile banking as needed.
• Participates in community events to build the EECU brand and focused on building partnerships with local community market.
• Responsible for coaching, developing, motivating and supporting employees to ensure overall financial center goals and targets are met.
• Ensure that a control environment and procedures are followed for the financial centers.
• Drives overall financial center performance, sales growth, customer satisfaction and other key categories.

Candidates for EECU should possess the following knowledge and skills:

• Three to five years minimum experience in retail financial services, financial center leadership or related experience
• A significant level of trust, credibility and diplomacy is required for this role. Must be capable of exercising highest level of discretion on both internal and external confidential matters including direct and indirect reports and outside vendors.
• Proven leader with outstanding leadership experience, with a proven successful record of coaching and empowering employees to improve results.
• Ability to organize and manage competing priorities effectively.
• Excellent customer and business focus, with strong change management, communication, and interpersonal skills.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Experience coaching employees and leadership to increase production, sentiment, and overall retail performance. Ability to successfully influence employee behaviors.
• Experience with sales processes, operations, and data analytics.
• Must possess problem-solving and resolution skills. Ability to identify and break down complex business problems and develop recommendations.
• Must be an excellent communicator both oral and written. Excellent organization and time management.
• Must be proficient in Microsoft Office applications.
• High School Diploma or equivalent. College Degree preferred
• Financial Center hours: Monday-Friday between 7:30am-6pm, Saturdays 9am-1
• EECU will, in compliance with applicable law, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.
  

For more than 92 years, Fort Worth-based EECUcommunity credit union has been committed to providing membersA Better Way of Banking®. Today, EECU is one of the largest credit unions inTexas with over $ 4.5 billion in USD assets and serves over 315,000 membersthrough 22 financial centers across North Texas. In the true spirit of thecredit union philosophy “people helping people” EECU was recently honored withtheFort WorthBusiness Press Corporate Philanthropy Awardforemployee volunteerism, namedBest Bank/Credit Unionby the Fort Worth Star Telegram’s readers, and became the 1st credit union in FortWorth to becomeBlueZones certifiedfor promotingemployee well-being.

EECU is an EOE/Vets/DisabledEmployer.

We are an Equal OpportunityEmployer and do not discriminate against applicants due to veteran’s status oron the basis of disability.

For more information on our organizationand benefits please visit EECU Careers.