Financial Center Manager Associate

3M HEALTHCARE; Grand Haven (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits program

Job summary

Fifth Third Bank in Grand Haven, MI seeks a Financial Center Manager to participate in a comprehensive onboarding program with rotations across Operations, Sales & Service, Lending, and more. The role develops leaders who will guide the Financial Center after completion.

You will learn bank-wide processes, deepen customer relationships, and master consultative sales to identify client needs and provide solutions. This position emphasizes teamwork, community involvement, and ethical conduct.

Qualifications

• College degree or two or more years of leadership experience in a sales environment.
• Professional communication skills: verbal and written.
• Ability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Demonstrated business acumen.
• Sound decision-making capability.
• Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System.

Responsibilities

• Complete the FCMA onboarding roadmap and certifications from day one.
• Deepen consumer and small business relationships through memorable service.
• Gain knowledge of Fifth Third's products, processes, and resources to guide the team.
• Lead consultative sales to identify financial needs and propose solutions.
• Develop an integrated book of business with proactive banking support.
• Sourcing, coaching and leading a team aligned with core values and business strategies.
• Foster a One Bank culture through collaboration with partners.
• Participate in community activities and uphold ethical standards.

Skills

Leadership experience

Professional communication

Credit analysis

Sales coaching

Business acumen

Decision making

SAFE Act registration

Education

College degree

Job description

General Function

The Financial Center Manager will participate in a comprehensive, customized onboarding and education program that includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role provides a robust learning approach to prepare successful candidates to lead a Financial Center after program completion.

Essential Duties & Responsibilities

• Complete the FCMA roadmap and all onboarding activities from day one to program completion, including successful completion of a Consultative Selling Skills Certification.
• Become proficient at deepening consumer and small business customer relationships by providing a memorable customer experience.
• Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services, processes, and internal resources to stay informed, guide, and lead the team.
• Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend appropriate solutions.
• Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive ongoing support.
• Learn how to source, develop, coach and lead a team that reinforces core values and business strategies.
• Learn to cultivate a One Bank culture that proactively collaborates with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
• Additional duties as assigned.

Supervisory Responsibilities

• Assist in providing employees timely, candid, and constructive feedback.
• Assist in the development of employees to their full potential and provide challenging opportunities that enhance employee career growth.
• Recognize and reward employees for accomplishments.

Minimum Knowledge, Skills and Abilities Required

• College degree or two (2) or more years of leadership experience in a sales environment.
• Professional communication skills: represent Fifth Third Bank verbally and in writing.
• Ability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Demonstrated business acumen.
• Sound decision-making capability.
• Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Registration information available at mortgage.nationwidelicensingsystem.org.

Working Conditions

Normal office environment with extended computer screen use and periodic travel within the Bancorp footprint to attend meetings and/or training.

Location

Grand Haven, Michigan 49417

Benefits

Benefits include a comprehensive program supporting physical, financial, emotional, and social wellbeing.

Equal Employment Opportunity

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.