Financial Center Manager Associate

3M HEALTHCARE; West Bloomfield Charter Township (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Fifth Third Bank in Michigan is seeking a Financial Center Manager Trainee to join a comprehensive onboarding program with rotations across Operations, Sales & Service, Lending, Small Business, and Preferred and Sales & Operations Management.

After completing the training, you will be placed into a Financial Center while developing a leadership book of business, strengthening customer relationships, and applying a consultative selling approach to meet clients’ financial needs.

Qualifications

• College degree or two years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capability to analyze credit and financial information.
• Ability to coach sales activities and lead teams.
• Sound business acumen and decision-making ability.
• NMLS/S.A.F.E. Act registration required at employment.

Responsibilities

• Complete onboarding activities and certification.
• Deepen consumer and small-business relationships with clients.
• Acquire knowledge of products, processes, and resources to guide the team.
• Lead with a consultative sales process to identify financial needs.
• Develop an integrated book of business and assign bankers for ongoing support.
• Source, coach, and lead a team aligned with core values.
• Collaborate with partners to foster a One-Bank culture.
• Participate in community service activities.
• Adhere to code of conduct and policies.
• Perform additional duties as assigned.

Skills

Leadership experience

Sales skills

Communication

Credit analysis

Business acumen

NMLS/S.A.F.E. Act

Education

College degree

Job description

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function

The Financial Center Manager (FCM) will participate in a comprehensive, customized onboarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After completion of the training program, the FCMA role will be placed in a Financial Center.

Essential Duties & Responsibilities

• Complete the FCMA roadmap and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification.
• Deepen consumer and small‑business customer relationships by providing a memorable customer experience.
• Acquire, demonstrate, and maintain a working knowledge of Fifth Third’s products, services, processes, and internal resources to stay informed, guide, and lead the team.
• Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions.
• Develop an integrated book‑of‑business strategy in which all customers, through all channels, receive a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
• Source, develop, coach, and lead a team that reinforces our Core Values and business strategies.
• Cultivate a One‑Bank culture that proactively collaborates with business partners.
• Participate in activities that benefit the communities we serve.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
• Complete additional duties as assigned.

Supervisory Responsibilities

Assist in providing employees with timely, candid, and constructive feedback; help develop employees to their full potential and provide challenging opportunities that enhance career growth; recognize and reward employees for accomplishments.

Minimum Knowledge, Skills and Abilities

• College degree or two (2) or more years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Exhibits sound business acumen and decision‑making ability.
• Requirement: S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides the MU4R questions and registration.

Working Conditions

Normal office environment; extended viewing of computer screens; periodic travel within the Bancorp footprint to attend meetings and/or training.

Benefits

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the United States. Individual salaries within this range will vary based on role, relevant skill set, experience, education, and geographic location. Comprehensive benefits programs are designed to support the needs of employees and their families, encompassing physical, financial, emotional, and social well‑being.

Location: West Bloomfield, Michigan 48322

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Notice to Recruitment Agencies

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes—no matter how they are submitted—will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.